Experience

Trillium Gift of Life Network

• Canada
• Government Administration
• 1 - 100 Employee

• Manager, Transplant Programs (Heart/Lung)

  • May 2023 - Present

  Toronto, Ontario, Canada •Managing Heart/Lung Transplant Programs portfolio for the province of Ontario •Overseeing complex clinical mandates, a diverse set of stakeholders including physician, senior hospital administrators, nurses and family advisors •Accountable for the planning and administration of operations and system-wide program activities directly impacting patient care •Engagement of key internal and/or external stakeholders to ensure operational activities are achieved

• Clinical Specialist, Tissue

  • Nov 2017 - May 2023

  483 Bay Street, Toronto •Successfully implemented province-wide initiative to integrate ocular recovery resources under Trillium Gift of Life Network from Eye Bank of Canada by functioning as hiring manager, lead educator, specialist and program manager •Monitors program performance, develops new processes, projects and tools to address gaps, correct and streamline program issues •Providing program evaluation and improvement suggestions •Identifies improvement opportunities, escalating key issues, promoting… Show more •Successfully implemented province-wide initiative to integrate ocular recovery resources under Trillium Gift of Life Network from Eye Bank of Canada by functioning as hiring manager, lead educator, specialist and program manager •Monitors program performance, develops new processes, projects and tools to address gaps, correct and streamline program issues •Providing program evaluation and improvement suggestions •Identifies improvement opportunities, escalating key issues, promoting new initiatives and solutions to improve policy, processes and education of staff •Assisted with budget considerations and modifications for Ocular Assumption Project and Recovery program •Involved with strategic planning activities and supporting clinical leadership •Develops knowledge translation strategies and educational materials to promote best practices and disseminate information to stakeholders and staff •Supports development and maintenance of department’s business continuity plans with management, Human Resources, Finance and Procurement

• Tissue Coordinator

  • Apr 2016 - Nov 2017

  483 Bay Street, Toronto •Completed clinical assessments of deceased patients with nurses in a high-volume call center setting •Approached grieving families for consent to donate tissues - held high consent and data-quality rates •As Team Lead, managed live case issues and delegated work to teammates •As a Preceptor, educated new Tissue Coordinators in all critical aspects of donor case management, documentation requirements for TGLN's online chart documentation tool, and how to approach families

• Quality Analyst & Quality Compliance Coordinator

  • Oct 2014 - Apr 2016

  522 University Avenue, Toronto •Conducted internal and external audits to record and analyze compliance levels with Health Canada and organizational standards •Provided system improvement recommendations through audit reports and presentations to stakeholders •Managed complex documentation system for Clinical, Operations, Quality, IT and Senior Leadership •Assisted in the implementation of an online documentation management system custom made for the organization

• Quality Documentation Coordinator

  • May 2014 - Oct 2014

  522 University Avenue, Toronto •Managed the documentation system for the organization by revising documents and completing follow-up with relevant authorities to obtain revision approvals •Ensured that all affected stakeholders read and understood any documentation updates and completed follow-up with appropriate management in cases where staff were non-compliant •Successfully revised and published revisions for more than 75 process instructions and maintained an up-to-date Online Resource Centre housing all of the… Show more •Managed the documentation system for the organization by revising documents and completing follow-up with relevant authorities to obtain revision approvals •Ensured that all affected stakeholders read and understood any documentation updates and completed follow-up with appropriate management in cases where staff were non-compliant •Successfully revised and published revisions for more than 75 process instructions and maintained an up-to-date Online Resource Centre housing all of the organization’s critical documentation •Created numerous presentations for the Quality Director such as Critical Incidents, Quality Systems Awareness, Corrective Actions using design and formatting skills to create engaging and enticing presentations •Responsible for the submission of travel incidents to ORNGE and logging all follow-up



University of Waterloo

• Canada
• Higher Education
• 700 & Above Employee

• Teaching/Research Assistant

  • Sep 2012 - May 2013

  Waterloo, Ontario, Canada •Lectured on the following topics: Immigration; Trompe L’oeil; and ‘Play, Art, Myth and Ritual’ to the Anthropology 102 class over the Fall and Winter Terms •Performed some research assistant work for Professor Liu, including creating literature databases and writing notes for chapters of medical anthropology books •Helped manage the midterm examinations for the large class, including writing a few examination questions and monitoring the grading processes



South Korea Public School System

• Elementary School English Teacher

  • Sep 2011 - Aug 2012

  Yeongcheon, Gyeongsangbuk-do, Korea •Worked full-time as the grade 5 English teacher to children with little knowledge of the language •Created lesson plans according to the curriculum and the students’ needs •Taught after school English classes for grades 1-3 and accommodated a variety of learning levels in the creation of lesson plans •Responsible for the wellbeing of students, handling student-student conflicts and acting as a role model, mentor and representative of foreigners



PHD

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Media Assistant - Summer Intern

  • May 2008 - Aug 2010

  Toronto, Canada Area •Worked efficiently with commercial data inputting, using the system Adtraq for the purchasing of TV and radio commercial spots for clients •Analyzed costs and budgets to maintain accuracy of contracts with clients •Created and manipulated buy-sheets using excel for television show ratings