Experience

Miyou Group

• Indonesia
• Food & Beverages
• 1 - 100 Employee

• Head of Operations

  • Jan 2023 - Present

  handles the operations of four brands (Miyou, Coco Summer, Super Juice and Froyou) handles the operations of four brands (Miyou, Coco Summer, Super Juice and Froyou)



Menantea

• Indonesia
• Food and Beverage Services
• 100 - 200 Employee

• Head Of Operations

  • Apr 2022 - Dec 2022

  - Managing Finance report to ensure achievement of budgeted food sales, beverage sales, labour costs and profitability- Recruiting, Interviewing, and hiring staff for operational department- Analyzing productivity data and optimizing staffing and production capacity- Responsibility to handle all operational inquiries and ensure timely follow up on the same business day.- Creating SOP, forms, daily Inventory system, waste system, etc.- Ensuring that all SOP is excellence implemented- Designing training programs & quality control system.- In charge of organizing the implementation of training activities and ensure that each activity has core and purpose and is integrated with company requirements for safety, quality, legal and policy management.- Timely analysis of any complain that came from customer or franchisee and give the best solution for their problems.- Reviewing blueprints to ensure that every stores have excellent layout for maintaining the best work flow while operational hour.- Responsibility to ensure opening process outlets of Menantea around Indonesia is success.- Report Directly to Founder about Department Monthly Report.- Attending Grand opening ceremonial to ensure that every Franchisee have best experience being part of our company.- Always available to reach out by all staff at all times in case of emergency.- Liaise with other department head to ensure that operational is working well.- Monitoring the use of equipment and product to ensure it is safe and discard any that do not meet requirements.- Ensuring all collaboration and event running smoothly. Show less

• Head Of Trainer & QC

  • Nov 2021 - Apr 2022

• Quality Control Team Lead

  • Jul 2021 - Nov 2021

• Trainer

  • Apr 2021 - Jul 2021

  Professional trainer of MENANTEA



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Food And Beverage Attendant, Tea Expert

  • Jan 2018 - Jan 2021

  - Providing excellent service to ensure satisfaction. - Creating menu recommendations, answering questions and sharing additional information with restaurant guests. - Preparing alcoholic or non-alcoholic beverages for bar and guests. - Creating mocktail for special event. - Monitoring inventory and ensure that all food supplies and other restaurant essentials are fully stock. - Ensuring all daily report is correct. - Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests. Show less



The Dharmawangsa Jakarta

• Indonesia
• Hospitality
• 1 - 100 Employee

• Food and Beverage Server

  • Nov 2013 - Dec 2017

  - Assist with food and table preparation before the event begin. - Ensure all guests feels important and welcome in the restaurant. - Respond to request for foods, beverages, and other needs. - Communicate with supervisor as well as other server and event organizer. - Propose new price tag for new menu. - Assist with food and table preparation before the event begin. - Ensure all guests feels important and welcome in the restaurant. - Respond to request for foods, beverages, and other needs. - Communicate with supervisor as well as other server and event organizer. - Propose new price tag for new menu.