Miteshkumar Lad

Assistant Manager – Security Operations at NTT Global Networks
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • Hindi Full professional proficiency
  • Gujarati Full professional proficiency
  • English Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CCNA
    Cisco
  • Configuring BIG-IP Local Traffic Manager (LTM) v11
    Big IP
  • ITIL Foundation v3
    APMG

Experience

  • NTT Global Networks
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Assistant Manager – Security Operations
      • Jul 2015 - Present

      · Leadership: o Maintaining staff by selecting, orienting, and training employees o Accomplishing staff results by communicating job expectations, planning, monitoring, and appraising job results o Coaching and counseling employees o Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards o Maintaining quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements o Establishing strategic goals by gathering pertinent business, financial, service, and operations information o Hostig and leading Quaterly and Monthly review meetings with Clients o Owning, leading and making sure successfully completing Security projects · Infosec: o Scanning network through Qualys o Analyse and Mitigate vulnerability observed in Qualys scan reports and internal compliance check tool reports o Analyse and mitigiate vulnerability advisory received from vendors like PaloAlto, Cisco, PulseSecure etc. o Support incident response post incident reviews and drive lessons learned and best practices towards continuous improvement; ensure timely completion/closure · Pre-sales: o Collaborate with the sales support or accounts team by acting as technical experts in customer presentations o Determine the technical requirements to meet client goals and act as liaison between the organization’s sales and engineering groups o Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions o Preparing and reviwing SOW with repsective stake holders Show less

  • Cerner Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Network Engineer
      • Nov 2010 - Jun 2015

       Managing and maintaining Network Address translations through CLI and Cisco Security Manager.  Managing and maintaining Access control list (ACL) from CLI, Cisco Security Manager, Ciscoworks, TFTP on the corporate and Production environment.  Managing and maintaining Static, MPLS-BGP, EIGRP Routes through CLI, Cisco Security Manager on the corporate and Production environment.  Managing and maintaining configuration of Cisco PIX and ASA Firewalls, Cisco 7200, 3020 routers, Cisco 6500 series switches.  Managing and Maintaining Policies, Objects etc. in PaloAlto Firewalls.  Adding devices for TACACS and Radius Authentication on Cisco ACS server.  Configuring and Managing Cisco and Aruba wireless WLAN controllers and APs.  Managing and maintaining Site to Site VPN Tunnels Phase and Phase2 on cisco router and ASA Firewall.  Managing and maintaining Load-balancing in Cisco ACE module like configuration of VIP, rserver, serverfarm, probe etc.  Managing and maintaining Load-balancing in Big IP F5 like virtual server, pool, pool member, node, http/tcp/ssl profile and monitor.  Managing and maintaining URL filtering, and configuration of Web Access Layer, forwarding Layer, CPM Layers, Forwarding Objects, URL redirection on Reverse Proxy in Bluecaot.  Configuring SSL certificate in Bluecoat for URLs.  Capacity analysis of circuits through Netscout tool.  Managing and Maintaining network devices in HP NA tool.  Managing and maintaining DNS configuration in Infoblox tool.  Troubleshooting ACL, NAT, routing. Switching and other Networking issues.  Working on requests on Change Management, Incident Management following OLA through BMC Remedy tool as per ITIL standards.  Explore and learn new network design and implementations from Network Architecture team and knowledge transfer to Team members.  Preparing Team performance reports and communicates work load and capability of Team with Team Lead regularly. Show less

  • interTouch
    • Singapore
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Support Engineer
      • May 2009 - Aug 2010

      Support Engineer Tools: Big brother, MRTG, Landesk (CRM Tool) Technology: Frame, DSL, Wireless, Nomadix Gateway. Connectivity: E1, T1, ETH, 2.4 Ghz. Vender Support: Airtel, Tata VSNL, Swiftmail, BSNL. Position Responsibilities: > Managing and monitoring core devices (Routers, switches, access points and Nomadix gateway) > Managing and monitoring Juniper Netscreen ssg5 firewall. > Good experience in managing the networks of Hospitality customers. > Monitoring and troubleshooting the Wireless access points of the Hospitality Customers. > Monitoring, Troubleshooting and solving the problems of WAN\LANs of DOCOMOintertouch hospitality customers. > Managing and maintaining NAT and ACL on new implementations and RFC. > Handling outage effectively and driving towards the resolution. > Working with on call support team in order to resolve the major outages. > Closely looking at network's bandwidth utilization and working towards minimizing choking. > Preparing Metrics report detailing on SLA performance and ticket handling counts for individual and team performance. (Period wise) > Process quality report to analyze performance related to process quality and discussion on the improvement areas (weekly.) Show less

  • Indscape Softech Pvt Ltd.
    • Bengaluru Area, India
    • NOC Engineer
      • Dec 2007 - May 2009

      I was working as a NOC Engineer in Indscape Softech Pvt Ltd - Research and development center of Prontonetworks Inc. Tools: Nagios, Cacti, Pronto CSA, Pronto CRM. Technology: DSL, Wifi, Wimax. Connectivity: E1, ETH, Wireless 2.4 Ghz. Vender Support: Airtel, Tata VSNL, BSNL, Tulip, Spectranet. Position Responsibilities: > Pronto UniFi OSS installation on Red Hat Enterprise Linux. > Apply the patches released by QA to the OSS application. > Upgrade the Image versions of PSC(Pronto Service Controller) and PSG(Pronto Service Gateway) as per the requirement. > Monitor OSS application servers in the Nagios (linux monitoring network tool). > Configuration and troubleshooting of pronto wifi linux based controller to communicate with pronto OSS application. > Case logging in SUN Microsystems for any pronto wifi controller down at Sun location and get SUN GRC ticket No and escalate to sunwifi support department. > Configuration of details like type of WAN connectivity, external devices like Aps, LAN configuration, Wireless LAN configuration in the pronto OSS application. > Configuration of Wireless ISPs, franchise, location and controllers in the OSS Application. > Provide support to Wireless ISPs for troubleshooting of pronto wifi controllers. > Provide chat support to Pronto wifi customers using PHP live software. > Prepare weekly and monthly report and upload to file servers in India and US. Show less

  • CMS Computers Ltd.
    • Surat Area, India
    • FMS (Facility Management Service) Engineer
      • May 2004 - Apr 2006

      Troubleshooting for Hardware & Software, Vendor Management, Asset Management and Help Desk. Provide technical knowledge to employees to assist in the use of hardware and software (support on telephone, remote management software or physical). Maintain LAN, WAN and Internet connectivity. Responsible for the installation of various hardware and software. Maintenance of RHEL 4 server used as DHCP & Samba server. VLAN configuration on Layer 3 switches & routers, configuration of Web / FTP server for intranet. Asset management with ISO standards Vendor follow-up & coordination. Case management and user management in Remedy portal according to user’s requests and problems with ISO standards. Hardware experience of: IBM Netvista Desktops & Laptops, Cisco routers 1700 series, Nortel BayStack 420, ISDN Terminal Adapters, Printers, Scanners, Barcode scanners and Modems. Software experience of: RHEL 4, Windows 2000, Windows XP & Win 98, Lotus Notes 6.5 Client, SAP Client, Clarify client, Clarity Client MS Office 2000 / XP /2003, Internet explorer 6.0 / Mozilla Firebox. Basic configuration of router (Cisco, Nortel) like telnet access, console access, access passwords, password encryption. WAN configurations of router according to connectivity type and customer ip details. LAN configuration of router according to customer requirement. Configure routing according to customer ip detail. Configure Access Lists according to customer security policy. Troubleshooting network related problems including end to end connectivity. Migration of connectivity from other to Reliance Communication connectivity. Case management and customer management in Remedy portal according to customer’s requests and problems with ISO standards. Show less

Education

  • Tripura University
    Master of Business Administration (M.B.A.), IT & Systems
    2008 - 2013
  • Gujarat University
    Diploma, Computer Engineering
    2000 - 2003

Community

You need to have a working account to view this content. Click here to join now