Experience

Kalpataru Group

• India
• Real Estate
• 1 - 100 Employee

• Head - Intelligent Automation & Digital Initiatives

  • Jan 2020 - Present

  - One of the trusted advisers to the group CIO. - A key influencer in decision making to individual business unit CIOs. - Responsible for business engagement, end-to-end solutioning, design and architecting digital initiatives across the group. - Leading business intelligence initiatives. - Strategized, planned and architected the RPA/Chatbot practice and roadmap. Realized monthly savings over INR 5.64 Million. Direct Sales benefits worth (INR 48 million in the first year). Over 118 strategic/business BOTs. - Driving data extraction and transformation initiatives to provide actionable insights to key stakeholders across functions and departments. Audience being MDs, Strategy Head, Sales and CRM heads. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• • Dec 2017 - Dec 2019

  - Performed the Due diligence for the existing application delivery and maintenance on more than 120+ key parameters. These formed the basis for a multi-year contract worth $35 Million (AO + IO). Headed the managed services deliverables - RPA Technical solution lead for the clients in Communications and Media technology for India Domestic Business - Delivered more than 18 Live BOTs with a potential savings of 22.5 FTEs in addition to speed and accuracy in certain processes - Client was felicitated with the NASSCOM Customer Excellence Awards 2019 for Automation BOTs deployed by Accenture RPA team - Responsible for driving enhancements and efficiency gains through Robotic Process Automation - Reviewing of Solution/Technical Designs, feasibility studies and discovery exercises - Able to drive idea generation initiatives for manual tasks and identify potential automation cases - Led a POC Virtual Agent Bot creation effort. Conducted a value targeting exercise for the client to identify the scope, potential and feasibility of the VA BOT Show less

• • Dec 2015 - Nov 2017

  Onshore PM for a multi-year agile development program for $3.1M managed outcome project. Complex delivery Involving 15+ technologies/platforms. Onshore team of 3 and offshore team of 34 team members- Owner for creating the contractual SOW, Sprint wise invoicing payouts, project closure and IT service transition- Prioritized deliverables for team. Coordinated with 10+ vendor partners and business stakeholders for remediation solutions, timelines and redesigns with upstream/downstream dependencies.- Aggressive Delivery in the second year within a span of 10 months (against 12 months) thus hugely impacting the project cost - Architectural design and technical solutions lead, responsible for getting recommendations & solutions approved at Change CouncilsTechnology modernization ($1.8M)- Led application modernization and production deployment of 37 applications. Involved resolving conflicts, client management, team handling and risk mitigation. The upgrade was completed in a tight deadline of 5 months- Led a team to create modern tech stack Web services to integrate with the legacy Delivery Centre Receiving application. Seamlessly integrated the new tech stack application with legacy and had NO fallouts post deployment Show less

• • Aug 2012 - Sep 2014

  Enterprise Claims Operating System (ECOS) – Led the claims program Development delivery Development and system integration project to integrate legacy claims database systems with GuideWire based (new claim handling system ECOS) to process claims 1.5 times faster - Involved in the capacity of a Techno functional BA in rule engine creation and data element mapping with Business and QA teams- Responsible for Claim Financial Out-of-Balance reporting, automated correction on claim financials, commission corrections to ECOS new system for accurate database migration from legacy- Designed the financial reconciliation system to report inaccuracy. Designed Automated ticketing for resolution to support teams Show less

• • Aug 2010 - Aug 2012

  Enhancement and production support team lead – US Insurance: Managed Services Model Platforms (Host centric)Claims team was responsible for Maintaining business rules on technical side, Indemnity-Expense-Recovery calculations, registering claim losses and booking them to the General Ledger. Ensure accurate Claim loss data reporting used for premium calculations in policy renewals, customer risk, customer retention across LOBs. - Enhancement Project lead : Ensured Delivery of projects (Approving Technical Designs, code reviews and deployments)- Incident coordinator or L3, escalation POC to the L2 team. Drove down the inflow of repeated tickets by 78% by enhancements - Six Sigma Yellow Belt Champion: Worked with Client Finance head, Client BPO process owner for AO-BPO synergy (A SixSigma project leading to 40% process efficiency and savings of $66k annually, passed over to the client)- Weekly Status reporting (KPI, SLA and reusable asset creation metrics) to the Application Owner- Client communication Lead (in case of delays in settlement of claims to the claimants, ledger systems, Claims Data warehouses/Info Management and Loss Reports to Business users), hence making sure there were NO escalations- Handled audits (SOX, Unitech balancing controls, security) to ensure compliance Show less



Syntel

• Netherlands
• Financial Services
• 100 - 200 Employee

• • Mar 2010 - May 2010

  Production Support Lead, US Bank (Credit Cards) Platforms (Host centric)Worked on Credit Card Merchant Accounts Payable program for a leading Credit Card company. Technical Support for Merchant payouts, Payment Plan rules, Adjustment business rules, Accelerated payment interest calculations, Card Acceptance Suspense, Merchant Payment Reconciliation, Merchant Contact Centre queries and Online Merchant Statements, - Onshore Production support lead for International merchant payments. Resolved business rule Out Of Balances to ensure Timely Batch Payments and avoid SLA misses. Maintained SLA 99% for EALA, LAC and 98% for APAC- Functional and business user ticket résolution. created a business function repository for L1 which led to a reduction of incident inflow to the L2 technical team by 23%- Involved in Negotiating SLA missed waivers (3 occasions saving $240k) with client Director in case the Merchant Payment Processing is delayed due to other parties, thereby saving financial penalty for Syntel. Revising SLAs yearly based on analytic & historic data and presenting them to Syntel leadership to negotiate with client and pursue revisions. SLA contracts successfully revised to 99 & 98% - Batch cycle performance optimization leading to nightly cycle run time reduction by 40% - Mean Time to Restoration and SLA miss metrics reporting to client and Syntel management Show less

• • Jan 2007 - Mar 2010

  Support jobs, Stored Procedures, Online transactions.Resolving business user queries/educating themMaintenance & modification of existing programs.Meet job and ticket SLA (Service Level Agreement)