Michelle Velarde
Chief Executive Officer at Your Virtual Workers Philippines and Your Virtual World- Claim this Profile
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English, Nihonggo -
Topline Score
Bio
Scott H.
I have been using the services offered by YVW for the past five months. Right from day one I have been quite impressed with the talent this BPO center has to offer businesses of all industries. YVW gave me the opportunity to select the agents we would want on our campaign and her agents are all great. This makes shirt listing a little difficult but in a good way. They were able to pick up on our HVAC industry quite well. Of all the call centers I have been involved with, YVW stands out as a world class leader. Our HVAC campaign is going well and as matter of fact it has been growing and always looking at adding more agents. As matter of fact, two agents currently have worked themselves into a team lead role and they have taken over by leading their respective team. If you need a BPO center, then I highly recommend Michelle and YVW first and foremost. You will not be disappointed. MIchelle has a great understanding of what each business is looking for and she will do everything she can to make your BPO dreams come true.
Billy Rivet
I have used Michelle's company for over 10 years now. She always finds the right people for my needs and has never failed me. She is responsive, accommodating, nice, professional, and works hard to help me with all of the needs I present to her. If issues arise (rarely happens), she quickly addresses them and always satisfactorily. My experiences with her, her company and her staff I work with daily has always been great. I wouldn't use anyone else for the same services she provides.
Scott H.
I have been using the services offered by YVW for the past five months. Right from day one I have been quite impressed with the talent this BPO center has to offer businesses of all industries. YVW gave me the opportunity to select the agents we would want on our campaign and her agents are all great. This makes shirt listing a little difficult but in a good way. They were able to pick up on our HVAC industry quite well. Of all the call centers I have been involved with, YVW stands out as a world class leader. Our HVAC campaign is going well and as matter of fact it has been growing and always looking at adding more agents. As matter of fact, two agents currently have worked themselves into a team lead role and they have taken over by leading their respective team. If you need a BPO center, then I highly recommend Michelle and YVW first and foremost. You will not be disappointed. MIchelle has a great understanding of what each business is looking for and she will do everything she can to make your BPO dreams come true.
Billy Rivet
I have used Michelle's company for over 10 years now. She always finds the right people for my needs and has never failed me. She is responsive, accommodating, nice, professional, and works hard to help me with all of the needs I present to her. If issues arise (rarely happens), she quickly addresses them and always satisfactorily. My experiences with her, her company and her staff I work with daily has always been great. I wouldn't use anyone else for the same services she provides.
Scott H.
I have been using the services offered by YVW for the past five months. Right from day one I have been quite impressed with the talent this BPO center has to offer businesses of all industries. YVW gave me the opportunity to select the agents we would want on our campaign and her agents are all great. This makes shirt listing a little difficult but in a good way. They were able to pick up on our HVAC industry quite well. Of all the call centers I have been involved with, YVW stands out as a world class leader. Our HVAC campaign is going well and as matter of fact it has been growing and always looking at adding more agents. As matter of fact, two agents currently have worked themselves into a team lead role and they have taken over by leading their respective team. If you need a BPO center, then I highly recommend Michelle and YVW first and foremost. You will not be disappointed. MIchelle has a great understanding of what each business is looking for and she will do everything she can to make your BPO dreams come true.
Billy Rivet
I have used Michelle's company for over 10 years now. She always finds the right people for my needs and has never failed me. She is responsive, accommodating, nice, professional, and works hard to help me with all of the needs I present to her. If issues arise (rarely happens), she quickly addresses them and always satisfactorily. My experiences with her, her company and her staff I work with daily has always been great. I wouldn't use anyone else for the same services she provides.
Scott H.
I have been using the services offered by YVW for the past five months. Right from day one I have been quite impressed with the talent this BPO center has to offer businesses of all industries. YVW gave me the opportunity to select the agents we would want on our campaign and her agents are all great. This makes shirt listing a little difficult but in a good way. They were able to pick up on our HVAC industry quite well. Of all the call centers I have been involved with, YVW stands out as a world class leader. Our HVAC campaign is going well and as matter of fact it has been growing and always looking at adding more agents. As matter of fact, two agents currently have worked themselves into a team lead role and they have taken over by leading their respective team. If you need a BPO center, then I highly recommend Michelle and YVW first and foremost. You will not be disappointed. MIchelle has a great understanding of what each business is looking for and she will do everything she can to make your BPO dreams come true.
Billy Rivet
I have used Michelle's company for over 10 years now. She always finds the right people for my needs and has never failed me. She is responsive, accommodating, nice, professional, and works hard to help me with all of the needs I present to her. If issues arise (rarely happens), she quickly addresses them and always satisfactorily. My experiences with her, her company and her staff I work with daily has always been great. I wouldn't use anyone else for the same services she provides.
Credentials
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EF Standard English Test
EF English FirstDec, 2019- Nov, 2024 -
Sun Competency Training
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Experience
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Your Virtual World | Your Virtual Workers
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Chief Executive Officer
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Mar 2010 - Present
OUTSOURCING, STAFFING, Philippines Outsourcing Expert www.yourvirtualworkers.com Maintains a pool of talented workers at affordable rates including: - web developers/web designers - programmers - virtual assistants - SEO/link builders - writers - graphic designers - researchers/data entry - telemarketers Connect with me: admin@yourvirtualworkers.com or yourvirtworkers@gmail.com and our website is www.yourvirtualworkers.com. OUTSOURCING, STAFFING, Philippines Outsourcing Expert www.yourvirtualworkers.com Maintains a pool of talented workers at affordable rates including: - web developers/web designers - programmers - virtual assistants - SEO/link builders - writers - graphic designers - researchers/data entry - telemarketers Connect with me: admin@yourvirtualworkers.com or yourvirtworkers@gmail.com and our website is www.yourvirtualworkers.com.
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UrBriskSource
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Chief Operating Officer
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Jun 2016 - Present
UrBriskSource offers fast outsourcing solutions targeting companies in Australia and the United States. We provide impartial and confidential guidance on every aspect of business so that you can manage and grow your business with confidence. With us you will have access to our skilled resources with specific expertise for you to save time, effort and manpower cost. UrBriskSource offers fast outsourcing solutions targeting companies in Australia and the United States. We provide impartial and confidential guidance on every aspect of business so that you can manage and grow your business with confidence. With us you will have access to our skilled resources with specific expertise for you to save time, effort and manpower cost.
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Chief Operating Officer
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Dec 2008 - Mar 2013
- Contributes to short and long-term organizational planning and strategy as a member of the management team - Runs the day-to-day operations of the organization - Finds ways to make the company more productive by providing effective methods in its business operations - Responsible for hiring employees inside the organization as well as supervising and evaluating employees and their job performance - Checks daily reports submitted to clients and supervises employees - Meets with clients (both international and local) to discuss the company’s products and services - Closes deals and contracts for various outsourcing services - Maintains good relationship with existing clients - Gives directions to employees on certain job tasks - Resolves problems concerning employees’ work performance - Establishes rules and procedures and creates work schedules - Facilitates contract administration and project management Show less
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Informatics Computer Institute
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Education Administration Programs
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1 - 100 Employee
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Corporate Course Consultant
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Sep 2002 - Feb 2003
- Responsible for sourcing and maintaining clients in order to meet targeted sales quota - Enroll students to meet target through consultation and follow up on inquiries - Counsel prospective enrollees on the courses appropriate to their experiences, background and requirements vis-à-vis targeted quotas - Solicit and maintain corporate accounts. - Maintain client/student database - Conduct outdoor promotions such as exhibition and seminars - Suggest new ideas and strategies to improve sales. - Do telemarketing follow ups, arrange for appointments and update clients on latest course information - Develop action plan for less popular courses. - Maintain necessary inputs required by MIS (Management Information System) - Collect account receivables - Make recommendations on preferred client courses and schedules to the Course Administrator - Perform after sales support to ensure good customer service delivery and achieve customer loyalty Show less
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Customer Relations Officer
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Jun 1997 - Aug 2001
- Sales and marketing of all SUN business service offerings such as maintenance service programs, performance management services, contract renewals. - Preparation of proposal and contract documents in accordance to management approved standard contract terms and conditions, pricing standards and definition of services. - Management of all post-sales activities of customer accounts which includes the maintenance of service program proposal and implementation, the management of special projects such as equipment installation, reconfiguration and general customer account care. Show less
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Education
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1991 - 1994
De La Salle University
Bachelor of Arts degree in International Studies, major in Japanese -
1991 - 1994
De La Salle University
Bachelor of Arts (B.A.) Degree in International Studies, Major in Japanese, International/Global Studies
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