System Administrator

• May 2020 - Present

Network Administrator \ Network Engineer

• Dec 2019 - May 2020

Engineer, Network I

• Nov 2018 - Dec 2019

Network Admin

• Feb 2012 - Nov 2018

Computer Consultant

• Nov 2010 - Dec 2011

IT Support & Outsourcing Managed Services Network Security & Monitoring Data Backup & Disaster Recovery IT Support & Outsourcing Managed Services Network Security & Monitoring Data Backup & Disaster Recovery

Service Technician

• Apr 2006 - May 2010

Top production producer for past 8 months. Interact with customer to meet their lawn care needs. Apply fertilizers and pesticides to lawn according to schedule, safety procedures and label. Drives company vehicle to customer location. Responds on a timely basis to customer requests for telephone and in-person calls. Completes required forms and customer instructions Top production producer for past 8 months. Interact with customer to meet their lawn care needs. Apply fertilizers and pesticides to lawn according to schedule, safety procedures and label. Drives company vehicle to customer location. Responds on a timely basis to customer requests for telephone and in-person calls. Completes required forms and customer instructions

Loop Marketing Representative

• Aug 2004 - Aug 2005

Job duties included: Interact with sales reps on a one on one level to ensure proper lead management. Attend IT meetings to report on issues and necessary enhancements of the sales tool. Liaison between Reps and IT team. Send emails for best practice to Inside Sales aliases. Interaction with Marketing Program Managers when necessary. Main point of contact for E-leads directly and indirectly for questions and issues. Research and re-assignment of the leads for the Non Approved file. Job duties included: Interact with sales reps on a one on one level to ensure proper lead management. Attend IT meetings to report on issues and necessary enhancements of the sales tool. Liaison between Reps and IT team. Send emails for best practice to Inside Sales aliases. Interaction with Marketing Program Managers when necessary. Main point of contact for E-leads directly and indirectly for questions and issues. Research and re-assignment of the leads for the Non Approved file.

Help Desk

• May 2003 - May 2004

Postal technical support supporting all 85 districts across; Provided support for Windows 95, 98, NT, 2000 and XP, Internet Explorer 5.0, MS Office, Outlook and Novell. Perform hardware/software installation and troubleshooting, printer issues, TCP/IP and network issues, password resets. Worked on XP machines installing software with Microsoft installer files. Postal technical support supporting all 85 districts across; Provided support for Windows 95, 98, NT, 2000 and XP, Internet Explorer 5.0, MS Office, Outlook and Novell. Perform hardware/software installation and troubleshooting, printer issues, TCP/IP and network issues, password resets. Worked on XP machines installing software with Microsoft installer files.

Network Support Associate

• Jan 2003 - Apr 2003

Maintain the exchange server and add new people as they are hired. Setup computers for nurses, to use HEDIS specific programs. Maintained a network for 300 people. Manned the help desk, to make sure that the data abstraction went smoothly. Prepared laptops for nurses to use in the field. Setup Organizational units to group nurses into. Create Norton Ghost disk images from the customized Windows O.S. for the quick distribution to the nurses. Worked with Microsoft installer files to create quick updates to distribute. Added Active Directory entries for all of the nurses. Show less

Field Service Engineer

• Sep 2002 - Oct 2002

Assisted the Network Administrator with the Exchange server, Outlook accounts, and general networking problems. Help implement corporate wide calendar and contact list. Wrote a database for the tracking of inventory with serial numbers. Formulated areas of improvement for the corporation. Troubleshoot co-workers computer problems. Installed Microsoft Server 2000 and Exchange on testing machines with Solid State Disks. Implemented Active Directory entries for all employees. Worked with DOS batch files and unattended installations for the setup of test machines. Show less

Lotus Notes Desk Side Surveyor

• Apr 2002 - Jun 2002

Assist with the migration of Glaxo Smith Kline personnel from Microsoft Outlook to Lotus Notes. I meet with several different people a day (8-15) to perform a desk-side visit to verify employee information, record required PC/employee information to a database, install a PC program, and register the client for training. I field general questions about the migration process. Assist with the migration of Glaxo Smith Kline personnel from Microsoft Outlook to Lotus Notes. I meet with several different people a day (8-15) to perform a desk-side visit to verify employee information, record required PC/employee information to a database, install a PC program, and register the client for training. I field general questions about the migration process.

Intern

• Feb 2002 - Apr 2002

Assist the mentors with group projects and distribute software when needed. Provide backup support for mentors when busy. Supplied the students with extra encouragement when they prepare to take tests. Technical support for students when the run into problems. Create unattended installations in Windows 95, 2000 and XP. Proficient in using the System Preparation tool and Norton Ghost. Assist the mentors with group projects and distribute software when needed. Provide backup support for mentors when busy. Supplied the students with extra encouragement when they prepare to take tests. Technical support for students when the run into problems. Create unattended installations in Windows 95, 2000 and XP. Proficient in using the System Preparation tool and Norton Ghost.

Programmer/Security Administer

• Apr 1999 - Aug 2001

Established an Authority guideline for the entire company. Setup and maintain the security activity groups. Create new users as they are hired. Customized many existing reports to meet the company's needs. Developed several custom utility programs for FI/CO, MM, OSS Notes, PS, CM, SM and Basis. Coding of several ABAP/4 reports (list of open PO, list of goods in transit) and batch input session (material master, customer master, and purchase order) for data loading and interfacing. Designed of ABAP/4 interfaces for an SAP R/3 implementation proposal to legacy system and factory systems. I have worked with Workbench, Data Dictionary, Debugger, and some with workflow and screen painter. Maintain BPCS programs on the AS400. Create applications using RPG ILE. . Troubleshoot any production problems on the AS400. Fashioned a few labels for our customers. Converted from an AS400 to SAP. Show less

Software Engineer

• Apr 1998 - Mar 1999

Create custom applications for the Freedom 5.0 Series using RPGLE and CLLE. Devise many application interfaces to third party software. Error check and test applications to provide the best solution for our customers. Create custom applications for the Freedom 5.0 Series using RPGLE and CLLE. Devise many application interfaces to third party software. Error check and test applications to provide the best solution for our customers.

Analysis/Programmer/Consultant

• Apr 1997 - Apr 1998

RPG/400 and Infinium software consultant for various fortune 500 companies through the program factory. Worked with many YEAR 2000 solutions in the manufacturing industry RPG/400 and Infinium software consultant for various fortune 500 companies through the program factory. Worked with many YEAR 2000 solutions in the manufacturing industry

Programmer

• May 1995 - Feb 1997

Created homegrown software for the collection floor. Designed and developed reports and screens using RPG 400. Devised a system to handle CCCS collections. Created homegrown software for the collection floor. Designed and developed reports and screens using RPG 400. Devised a system to handle CCCS collections.