Program Manager, EparaTodos Merrimack Valley

• Jan 2023 - Present

Global Freelance Consultant - Interpreting, Intercultural Training, & Localization Services

• Sep 2019 - Jan 2023

• Facilitate culturally competent exchange of communication for corporate and non-profit organizations through professional consecutive interpreting (English <> Spanish). • Strengthen global cohesion and integration strategies of businesses working across teams, markets, and cultures through intercultural consulting and training. • Increase global reach of businesses and media companies in Latin America and the United States via freelance translation, content localization, and marketing services. Show less

COVID-19 Tester

• Oct 2021 - Jan 2022

Multilingual Outreach Coordinator (COVID-19 Relief Efforts)

• Mar 2021 - Sep 2021

• Spearheaded operations management of 250 patient/day vaccine clinic site, collaborating with Department of Public Health, volunteers, and contractors. • Led culturally relevant outreach campaigns to increase vaccination rates across city. • Strengthened community trust in city's vaccine initiatives through collaboration with local leaders. • Interpreted for residents and HCPs at mobile vaccine clinic sites (SPN<>ENG | POR<>ENG). • Spearheaded operations management of 250 patient/day vaccine clinic site, collaborating with Department of Public Health, volunteers, and contractors. • Led culturally relevant outreach campaigns to increase vaccination rates across city. • Strengthened community trust in city's vaccine initiatives through collaboration with local leaders. • Interpreted for residents and HCPs at mobile vaccine clinic sites (SPN<>ENG | POR<>ENG).

Inbound Unit Lead - Internal Language Services

• Nov 2020 - Mar 2021

• Collaborated with leadership to determine culturally sensitive and competent ways to serve non-English speaking communities.• Mentored and advised incoming contact tracers on policy and procedure.

Spanish & Portuguese Speaking Community Contact Tracer

• Oct 2020 - Mar 2021

• Interviewed and assisted Spanish and Portuguese speaking residents for pandemic relief via program's internal language line.

Senior Marketing Lead Generation Specialist

• Jan 2018 - Sep 2019

• Collaborated with teams in Bogotá, Lima, Mexico City, Madrid and Barcelona to manage holding group’s various brands, including relocation to Barcelona to launch Iberoamerican rebrand.• Analyzed and reported on site performance via Google Analytics to inform SEO strategies.• Managed and trained team of interns on adtech ecosystem and consumer data types.• Performed keyword research and built out Google Ads campaigns for in-house SEM program.• Project managed data integration between email marketing platform and CRM with developer team in Madrid to close loops in marketing funnel.• Co-facilitated global CRM transition with IT and finance teams to ensure optimal lead flow. Show less

Marketing Lead Generation Specialist

• Jan 2017 - Jan 2018

• Spearheaded first executive panel series, planning, marketing, and executing 5 in-market events generating $500K+ in new business in program's first year. • Designed and optimized vertical-specific landing pages for in-house SEM program.• Developed and managed multi-channel lead nurturing campaign for in-house eLearning platform.• Translated and distributed PR and executive thought leadership content.• Launched direct mail client reactivation initiative to create $1M+ in opportunities.• Organized 3 company-wide kickoff meetings in Las Vegas, Miami, and Cancún for 70+ employees.• Negotiated contracts with vendors for events, CRM, creative and lead generation tools and assets. Show less

Operations Supervisor

• Sep 2016 - Dec 2016

• Trilingually managed and advised a diverse group of residents in transitional housing. • Oversaw daily responsibilities of residents and orchestrated activities within multiple houses. • Assisted in financial and career planning, while maintaining up-to-date on residents' casework. • Trilingually managed and advised a diverse group of residents in transitional housing. • Oversaw daily responsibilities of residents and orchestrated activities within multiple houses. • Assisted in financial and career planning, while maintaining up-to-date on residents' casework.

International Communications Specialist

• Jul 2015 - May 2016

• Spearheaded social impact series, connecting microfinance and fintech industry executives to create multimedia content. • Conducted fintech market and policy research in Latam, African, and Asian emerging markets. • Generated bilingual blogs, corporate sponsorship and client reports for donors and investors. • Expanded P.R. reach by preparing management for international forums and partner events. • Spearheaded social impact series, connecting microfinance and fintech industry executives to create multimedia content. • Conducted fintech market and policy research in Latam, African, and Asian emerging markets. • Generated bilingual blogs, corporate sponsorship and client reports for donors and investors. • Expanded P.R. reach by preparing management for international forums and partner events.

Digital Marketing Consultant

• Feb 2016 - Apr 2016

• Designed marketing plan with fellow college interns for CRM software for QSR companies. • Leveraged HubSpot software to implement inbound marketing and sales strategies. • Furthered lead generation through blogs, customer persona building, and SEO Keyword tactics. • Investigated potential joint ventures and partnerships and identified retention strategies. • Presented plan to Paytronix Marketing team for Jack Derby's Entrepreneurial Marketing Course. • Designed marketing plan with fellow college interns for CRM software for QSR companies. • Leveraged HubSpot software to implement inbound marketing and sales strategies. • Furthered lead generation through blogs, customer persona building, and SEO Keyword tactics. • Investigated potential joint ventures and partnerships and identified retention strategies. • Presented plan to Paytronix Marketing team for Jack Derby's Entrepreneurial Marketing Course.

Digital Media Specialist

• May 2014 - Nov 2014

• Performed market research on target demographics and studied millennial consumer intake. • Launched, managed, and analyzed company's site's social media and recruited local musicians. • Published bilingual blog posts relevant to Latin American Entertainment & Politics. • Translated and reviewed site content from English to Spanish and vice versa. • Performed market research on target demographics and studied millennial consumer intake. • Launched, managed, and analyzed company's site's social media and recruited local musicians. • Published bilingual blog posts relevant to Latin American Entertainment & Politics. • Translated and reviewed site content from English to Spanish and vice versa.

Bilingual Website Copywriter

• May 2014 - Aug 2014

• Recruited professionals in fields of business, education, finance, and health. • Performed bilingual interviews for firm's new professional networking site for Latina demographic. • Generated & edited bilingual professional consulting content (written, audio, and video). • Aided in negotiations of partnerships with potential sponsors & promoters. • Recruited professionals in fields of business, education, finance, and health. • Performed bilingual interviews for firm's new professional networking site for Latina demographic. • Generated & edited bilingual professional consulting content (written, audio, and video). • Aided in negotiations of partnerships with potential sponsors & promoters.

Residential Assistant

• Aug 2013 - May 2014

• Individually managed and advised 52 residents (primarily 1st year international students) • Collectively oversaw 370 residents, collaborating with a 10-person team. • Budgeted, designed, and implemented social, academic and civic acclimation programming. • Completed diversity and leadership training, gaining crisis and conflict management skills. • Individually managed and advised 52 residents (primarily 1st year international students) • Collectively oversaw 370 residents, collaborating with a 10-person team. • Budgeted, designed, and implemented social, academic and civic acclimation programming. • Completed diversity and leadership training, gaining crisis and conflict management skills.