CEO

• Apr 2021 - Present

Principal

• Jan 2020 - Present

Behind every metric is a human experience worth understanding Behind every metric is a human experience worth understanding

VP Strategy

• Apr 2019 - Apr 2020

Advised leadership teams from some of the most influential healthcare systems in the nation. The Mayo Clinic, Cleveland Clinic, Northwestern Medicine, HCA, Kaiser Permanente, University of Kansas Health System, just to name a few. Built from scratch a customer success team charged with servicing over 250 health systems comprised of more than 3000 clinics and hospitals across the world. Helping them strategically address misalignment of leadership teams, clinical workflows, and technologies.Worked with these organizations to identify gaps in the quality of deployment and adoption of core technologies, and then helping to create improvement plans to change the relationship clinicians have with those core technologies. Consulting with them on how to help their physicians, nurses, and allied health professionals better leverage digital care systems with the goal to ameliorate the growing frustration doctors and nurses have with their digital care tools.

VP of Strategic Relations

• Aug 2016 - Mar 2019

Played a major role in one of the most influential research firms in healthcare helping to change the delivery of patient care. As part of the executive leadership, I have had the challenge and opportunity to:Turn around the marketing department which previously held little impact, to a department that is now sought after by internal business units for its ability to impact and magnify the influence the organization has on the healthcare industry. Created strong press, blog and social media strategies; grew our exposure by 450% in just three years.Established a Strategic Relations strategy focused on developing relationships with channel partners to move the organizations research and influence to a broader audience. e.g. Media conglomerates, associations, academic and government agencies. Relationship have equated to exposing the organizations research across more than 20 partner summits and through more than 40 partnerships.Play key roles in the organization as we have transformed from a measurement and differentiation research firm, to a convener of the most influential and intelligent minds in the industry in an effort to solve some of the most complicated problems in healthcare.

Director of Customer Insights

• Jan 2014 - Dec 2016

Worked closely with executive teams from Epic, Cerner, McKesson, Meditech, Allscripts, NextGen, IBM, Infor, Philips, Agfa, Tableau, Information Builders, Dimensional Insights, just to name a few.Worked with these executive teams to create and execute on plans to improve customer experience, success, and loyalty.Was able to work with an amazing team of fellow analysts to create success principles that were leveraged as teaching tools and frameworks for these organization to measure their performance.Consulted and advised private equity firms and Wall Street analyst firms on the current state of information systems and services in healthcare and help them understand which technology has the most opportunity to impact, or disrupt the healthcare industry, and which technology to avoid investing into.Built a quarterly advisory webinar that still stands as a key source of information for investors who are interested re: the crossroads of healthcare and information systems.Advised several private equity firms ahead of major investments into growing, or established technology firms.Worked with a great team to create an influential summit series that works to connect healthcare organizations, technology vendors and investors together to understand each other’s needs, innovations and motives. Was instrumental in the development of the consulting and advisory arm of the organization. Laying the groundwork for a team that has grown from two to eight consultants, meeting with and advising over 150 technology and service vendors a year.

Manager of Strategic Relations

• Oct 2012 - Dec 2013

Account Executive, EMEA

• Oct 2011 - Oct 2012

Assessed, strategized and developed new sales opportunities with large enterprise customers in Europe, Middle East and Africa.Discovered new applications never before explored within the Qualtrics platform which can beapplied to Clinical Informatics and other industries, and Conceived new uses for the softwareplatform within the Ski Resort, Golf Course, and Health Care industries.Consulted with University of Utah Health Care to implement a new scoring system to gauge patient functional outcomes, which resulted in their CARF accreditation.Developed strategic relationships and sales collaborations with Fortune 500 companies in Europe,Middle East and Africa, including Allianz, Zurich Financial, Hearst Magazine, and Peugeot Citroen, byleveraging systems and processes to identify strategic contacts within these companies.

Executive Team Translator & Guide

• Jan 2002 - Mar 2002