Experience

HUB International Insurance - Great Plains

• United States
• Insurance
• 100 - 200 Employee

• Personal Lines Account Manager

  • May 2022 - Present



Applied Underwriters

• United States
• Insurance
• 400 - 500 Employee

• Account Manager

  • Sep 2015 - Jun 2022

  Handle billing and policy related questions with clients and brokers on work comp and payroll programs. Handle internal research and communication with departments inside Applied to answer questions. Assist with new employee training on phones and questions. Handle billing and policy related questions with clients and brokers on work comp and payroll programs. Handle internal research and communication with departments inside Applied to answer questions. Assist with new employee training on phones and questions.



AAA

• Licensed Customer Advocate

  • Aug 2012 - Aug 2015

  Answer calls for Home/Auto Insurance and Roadside AssistanceMake endorsements to auto policies and home policiesRewrite lapsed/new business Auto/Home policiesUpdate and verify customer informationPromote and sell other productsHandle account and billing inquiries and take paymentsResearch premium changes for customers Answer calls for Home/Auto Insurance and Roadside AssistanceMake endorsements to auto policies and home policiesRewrite lapsed/new business Auto/Home policiesUpdate and verify customer informationPromote and sell other productsHandle account and billing inquiries and take paymentsResearch premium changes for customers



Tallman-Scheel Tax Agency

• Administrative Assistant

  • Jan 2006 - Apr 2011

  Handles calls and promptly forwards them to appropriate person* Responsible for scheduling meetings for all employees* Responsible for bank run/tax deliveries as requested by management* Organize, sort and assign mail distribution for all the employees Handles calls and promptly forwards them to appropriate person* Responsible for scheduling meetings for all employees* Responsible for bank run/tax deliveries as requested by management* Organize, sort and assign mail distribution for all the employees



Hemphill Staffing

• Sales Support Specialist

  • Dec 2010 - Jan 2011

  Handle customer calls and transfer to appropriate personData entry orders into the systemPull files when needed for sales team Handle customer calls and transfer to appropriate personData entry orders into the systemPull files when needed for sales team