Experience

Method Sourcing

• United States
• Manufacturing
• 1 - 100 Employee

• Senior eCommerce & Media Manager

  • Feb 2017 - Present

  At Method Sourcing, I serve as the senior manager for all eCommerce, marketing, and media-related projects. My roles include managing Amazon Seller Central accounts along with other partnered vendors such as Target, WayFair, QVC, Williams-Sonoma, and others. Additionally, I provide management oversight for team members working on new and ongoing marketing campaigns.I serve as the primary point of contact for most of the company's online retailers. Our brand portfolio covers a wide range of product and market types. Examples include: Bamboozle Home, Tiny Footprint, Flybuster, Pulp Fusion, and BlumSafe.Current responsibilities include:-Overseeing eCommerce performance across branded websites and dropship partners with average annual revenue of $2MM, and projected growth of 60% in 2021.-Collaborating with company Brand Manager to discover and strategize new ways to grow revenue on eCommerce channels.-Managing third party Google Ads teams, providing in-depth analysis and strategy building to improve campaign performance. Maintaining a consistent average RoAS of 4.0 or higher.-Collaborating with the Brand Outreach Coordinator to craft brand messaging on social media platforms and outgoing PR.-Creating sales & marketing reports to identify trends or new potential growth areas, and then acting on new strategies to deliver results.-Maintaining and interacting with a heavily curated subscriber list via MailChimp and Klaviyo.-Controlling inventory listings across all eCommerce channels. -Serving as point of contact at annual trade shows like NY NOW and The Inspired Home Show.-Manage in-house studio for product photography.-Updating brand websites with new content using platforms such as Shopify, Squarespace, and WordPress.



Talent Inc.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Career Consultant & Resume Writer

  • May 2016 - May 2017

  As part of the Talent Inc Writer Network I served clients by writing professional resumes and cover letters, as well as building professional LinkedIn profiles. In addition, I also offered consultative advice on how to secure more interviews with hiring managers. Clients spanned multiple industries including: IT, Healthcare, Government/Military, Academic, Sales, Marketing, Manufacturing, Legal/Law, and Public Services. Average weekly client list: 20-25. As part of the Talent Inc Writer Network I served clients by writing professional resumes and cover letters, as well as building professional LinkedIn profiles. In addition, I also offered consultative advice on how to secure more interviews with hiring managers. Clients spanned multiple industries including: IT, Healthcare, Government/Military, Academic, Sales, Marketing, Manufacturing, Legal/Law, and Public Services. Average weekly client list: 20-25.



The EverWondr Network

• United States

• Account Manager

  • Jan 2016 - May 2016

  My responsibilities included participating in an aggressive marketing and expansion campaign, with the primary goal to increase brand awareness among popular tourism destinations throughout North Carolina. This included contact with clients and prospects via phone and E-mail. I also assisted in implementing new sales packages for ad-units. When not occupied with a client, I was typically engaged with management of the network's blogs, as well as development of the current week's newsletter.My time here earned me one-on-one professional skill development training with the Network owners, as well as the opportunity to attend the 2016 Visit NC 365 Conference in Cherokee, North Carolina.



Team Connection

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Inside Sales Manager

  • Jul 2015 - Jan 2016

  During my contract at Team Connection, I was responsible for lead generation, closing sales, and maintaining customer accounts in the sporting apparel industry. During peak sales season from August-November, I averaged $15,000 in gross sales (about 15-20 customers) per week. Additionally, I assisted Key Account Managers on closing orders that were upwards of $75,000, typically for collegiate level teams. I would also act as a first point of contact when submitting quotes or promotional offers. When I wasn't assisting customers, I assisted warehouse staff with supply chain management for receiving new inventory and then distinguishing which items would be customized.



Graphik Dimensions

• United States
• Consumer Goods
• 1 - 100 Employee

• Customer Care Advisor

  • Mar 2015 - Jul 2015

  During my seasonal contract role, I assisted artists with choosing custom hand made frames for their artwork. My daily routine included answering phone calls, web chats, and emails with questions pertaining to orders. This include advanced data entry and the use of math in fractions for frame measurements. During my seasonal contract role, I assisted artists with choosing custom hand made frames for their artwork. My daily routine included answering phone calls, web chats, and emails with questions pertaining to orders. This include advanced data entry and the use of math in fractions for frame measurements.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Account Manager

  • May 2012 - Feb 2015

  Served as an Account Manager for the AON Healthcare Exchange Team. My role included assisting clients with their medical benefits, managing these benefits, and maintaining good relations between AonHewitt and its clients. In addition, I also helped administer plans surrounding retirees such as pensions, 401k, and life insurance. I also aided newly hired employees elect their medical benefits. By December 2014 I was administering information for flexible spending accounts. This required advanced data entry with in-depth knowledge of FSA policy requirements. It also required 100% compliance with HIPAA laws, and so I was certified from the company to do so. Tasks and projects were completed through a variation of standard software like Microsoft Office, and third party proprietary software which required specialized training. In February 2015, my contract was complete and I elected to pursue other roles.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • May 2011 - Sep 2011

  Responsible for servicing customers in a call center environment for benefits enrollment, benefits inquiries, benefits changes, cobra administration and Flexible spending administration. My position entailed handling simple transactions such as benefits enrollment as well as more complex transactions such as researching cobra coverage and payments as well as benefits site technical support and navigation. • Handled approximately 60 calls per day• Achieved 100% Quality for the duration of my employment, with 20% of Quality audits being exceeds expectations. • Achieved Adherence goals of 95% for each month • Average handling time was 5% below team average, while Quality results remained strong. • First call resolution exceeded 90%. Exhibited advocacy to solve customer issues at first point of contact. • Hired as a temporary employee to support increased volumes during the annual enrollment period and as a result of performance was moved to support ongoing clients until contract expired.



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Service Assistant

  • Apr 2010 - Sep 2010

  Responsible for quickly and efficiently clearing tables once customers complete their dining. My job entailed quick response and the ability to work in a high demand environment in order to decrease wait time for patrons that were on waiting list. Responsible for quickly and efficiently clearing tables once customers complete their dining. My job entailed quick response and the ability to work in a high demand environment in order to decrease wait time for patrons that were on waiting list.