Experience

MEMRI - The Middle East Media Research Institute

• International Affairs
• 1 - 100 Employee

• Director of IT

  • Mar 2022 - Present

  Reforming the business network, cloud, hardware and software availability of critical services Mange all documentation and project communication reports Speak daily with personnel ensuring contract protocols are satisfied Applied major alteration to the existing infrastructure of the organization but increasing speeds Supervise the operation of network security at all company levels Implemented new Technologies and made recommendations to improve IT processes Guiding implantation of enterprise security strategy for network and hardware, recovery solutions, data protection and endpoint protection



Airbus, COMSAT INC.

• Reston, VA

• Senior IT Desktop Support Manager

  • Sep 2010 - Jan 2022

  The Support Leader for hardware and software within a secure technology driven organization. Support to end users for hardware and software issues. Direct resources to minimize downtime and strive to keep production moving forward. Cost cutting initiatives for department rollouts of new hardware and software. Helped with transforming hardware, software and facility into a federally secure facility to protect US interests. • Drove Help Desk and Service Delivery process and procedures for Commercial and Government staff members • Led the team that converted all users from Commercial to Government image • Formalize and document helpdesk procedures to comply with ECP Electronic Communication Plan guidelines, processing ingress and egress employees, provisioning PC s and granting access to resources. • Develop and maintain documentation into Employee IT User Guide which includes everything PC related that a user would need to work here • Production Control Administrator – responsible for control, audit and review of critical office and back office automation tasks. Created documentation and standards for daily, weekly and monthly jobs • Manage hardware and software lifecycle, evaluated solutions, tested and implemented when approved by Change Control Board



International Monetary Fund

• United States
• International Trade and Development
• 700 & Above Employee

• IT Consultant III

  • Jun 2004 - Jun 2010

  • Troubleshoot hardware, software including Windows XP, Vista, Office, Outlook and other custom Fund applications • Started the Laptop Surgeon Program – which improved end users satisfaction and drove service tickets down by 40% • Project Coordinator of the Office 2003 and Windows XP SP2 migration by managing and coordinating with in house SME • Manage the IT testing Lab for all hardware and software development and deployment • Responsible for updating, reporting and closing Problem Management cases within the organization – meeting or exceeding Service Level Agreement • Provide Senior support to the Tier 1 and 2 software and hardware teams • Utilize Marimba to automate software distribution to all machines • IT Divisional Project Lead during the moves and deployments



Human Genome Sciences

• United States
• Biotechnology
• 400 - 500 Employee

• Senior System Support ANalyst

  • Jan 2002 - Jun 2004

  • Key and Lead member of small Customer Service Team • Primary support engineer for CEO, Senior Officers and their staff – chosen above other Support Engineers due to skill and experience • Aggressively negotiated significant cost savings for IT Budget • Researched, designed and implemented an Employee Purchase Plan – drove down enterprise costs for hardware and software • Implemented new hardware and software standard and defined the policy for the “Home User” setup and support for the use of broadband to connect via VPN • Audio/Visual Team Lead – supported multiple conference room equipment. Worked with vendor to design and implement all changes and improvements to the Audio/Visual equipment • Reduced service tickets close times by 20%



Meds Publishing

• Burtonsville, MD

• IT Manager

  • Jan 2000 - Dec 2002

  • Managed a team of 4 technical and support engineers – responsible for Help Desk, Network, Servers, Security and day-to-day Operations • Negotiated prices of new hardware and software with vendors to reduce capital cost • Managed and maintained tight control of budget – kept expenses consistent year to year • Developed and implemented new corporate internet and network security policies • Designed, implemented and administered a new Windows 2000 and Exchange 2000 • Led the team in deployment and maintenance of desktops and laptops



Celera Corporation

• United States
• Biotechnology Research
• 1 - 100 Employee

• Network Engineer / Consultant

  • 1999 - 2000

  • Help Desk Support for 300 users and 650 workstations • Configured, deployed and maintained NT 4.0 workstations/laptops with AV Tunnel, SAP, Sybase, Microsoft Applications, Bio-Tech software, Internet Applications • Migrated company from cc:Mail to Exchange/Outlook, developed images, Y2K Testing and training for all users • Evaluated, installed and maintained printers, Palm Pilots, Sequencers, Bio Tech Software, • Supported Network issues and Server outages • Help Desk Support for 300 users and 650 workstations • Configured, deployed and maintained NT 4.0 workstations/laptops with AV Tunnel, SAP, Sybase, Microsoft Applications, Bio-Tech software, Internet Applications • Migrated company from cc:Mail to Exchange/Outlook, developed images, Y2K Testing and training for all users • Evaluated, installed and maintained printers, Palm Pilots, Sequencers, Bio Tech Software, • Supported Network issues and Server outages



Manugistics

• Software Development
• 1 - 100 Employee

• PC Support Specialist

  • 1998 - 1999

  • Configured NT 4.0 and Windows 98 workstations, Office 97, Remote Access and Oracle • Assisted with the installation of Lotus Notes and provided Tier 2 support • Completed Y2K Testing for Norton Anti-Virus and Windows 98 • Provided Tier 2 software and hardware support to end users • Project Coordinator for IT Department – projects included office moves, system upgrades and workstation deployments • Configured NT 4.0 and Windows 98 workstations, Office 97, Remote Access and Oracle • Assisted with the installation of Lotus Notes and provided Tier 2 support • Completed Y2K Testing for Norton Anti-Virus and Windows 98 • Provided Tier 2 software and hardware support to end users • Project Coordinator for IT Department – projects included office moves, system upgrades and workstation deployments