Experience

Guest Supply

• United States
• Hospitality
• 400 - 500 Employee

• Account Support Specialist

  • Jul 2021 - Present

  •Leveraging various databases to generate comprehensive reports that provide insights into business performance and opportunities•Building new reports using Tableau, Phocas, and MS Excel, ensuring accuracy and timeliness of data and information•Creating program calculators for Sales Consultants to estimate optimal purchase quantities for customers based on various criteria such as PAR level, usage, room/bed count, case pack, climate, and occupancy rate•Leading meetings with internal and external stakeholders when superiors were not present, demonstrating leadership and communication skills•Summarizing data reports into concise and clear presentations for senior management and clients, highlighting key insights Show less

• Customer Service Representative

  • Mar 2020 - Jul 2021

  •Maintaining a positive, empathetic, and professional attitude toward customers always•Processing orders, forms, RMAs, and requests in an efficient and timely manner•Problem solving with customers and colleagues for various product, service, or delivery problems•Communicating effectively with colleagues and superiors to obtain organizational goals•Expanded CSR role by also performing CSR Retail duties which includes overseeing Amazon webstore, retail websites, and other B2C contact points•Communicating directly with hotels and individual consumers to efficiently fulfill all orders and needs Show less



Gilchrist & Soames, Part of Guest Worldwide, a Sysco company

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2019 - Mar 2020



Solutions4ebiz

• United States
• Software Development
• 1 - 100 Employee

• Marketing Intern

  • May 2019 - Aug 2019

  • Entering data manually into CRM software • Designing Facebook pictures, banners, and covers • Facebook audience research and development for clients • Writing Facebook posts and blogs • Meeting with clients to discuss needs and potential marketing campaigns • Contacting businesses in the surrounding area and offering marketing services • Development and consistent brand building for businesses • Entering data manually into CRM software • Designing Facebook pictures, banners, and covers • Facebook audience research and development for clients • Writing Facebook posts and blogs • Meeting with clients to discuss needs and potential marketing campaigns • Contacting businesses in the surrounding area and offering marketing services • Development and consistent brand building for businesses



Reid Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Intern

  • May 2018 - Aug 2018

  • Edited and sent out weekly email to client list of 600+ • Created a marketing campaign for the Family Birthing Center department of the hospital • Researched PACE clinics and presented findings to President/CEO and director of Marketing for implementation • Learned about the Culture Transformation Process from Chip Madera’s 90-Day Transformation training program • Edited and sent out weekly email to client list of 600+ • Created a marketing campaign for the Family Birthing Center department of the hospital • Researched PACE clinics and presented findings to President/CEO and director of Marketing for implementation • Learned about the Culture Transformation Process from Chip Madera’s 90-Day Transformation training program



Rulli's Italian Restaurant

• United States

• Supervisor

  • Aug 2014 - Aug 2017

  • Opening and closing restaurant • Time management • Train and delegate objectives to junior employees • Create quality driven food • Provide exceptional customer service • Taking inventory and stocking • Patience • Opening and closing restaurant • Time management • Train and delegate objectives to junior employees • Create quality driven food • Provide exceptional customer service • Taking inventory and stocking • Patience