Experience

ChainGPT

• United States
• Software Development
• 1 - 100 Employee

• Chief People Officer

  • Oct 2022 - Present

  Primary job duties include overseeing and managing an organization's human resources and talent management functions. This includes developing and implementing strategies to attract and retain top talent, as well as ensuring compliance with relevant employment laws and regulations. Responsible for creating and implementing policies and procedures related to compensation, benefits, training and development, performance management, employee relations, and diversity and inclusion initiatives. Accountable for shaping the organization's culture, fostering a positive work environment, and promoting employee engagement and well-being. Responsible for pushing all teams forward to ensure an on time project completion. Show less

• Chief Communications Officer

  • Oct 2022 - Apr 2023

  Primary job duties include overseeing the organization's communications strategy and reputation. This includes developing and implementing a comprehensive communications plan to promote the organization's brand, mission, and values to various stakeholders, including partners, employees, investors, and the public.Responsible for overseeing all internal and external communications, including public relations, media relations, marketing, advertising, and social media. Lead crisis management and ensure the organization's messaging is consistent and aligned with its overall strategy. Ensure the company builds and maintains relationships with the media and other external stakeholders, fostering employee engagement and alignment with the organization's mission and values. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Social Media Management & Engagement

  • Mar 2021 - Present

  • Engagement, moderation, DM communication, posting, and managing experience on the following social media platforms: Twitter, Facebook, Instagram, YouTube, Twitch, Discord, and Telegram. • My experience includes but is not limited to posting content as required by the company on social media, responding to DM's and direct mentions, moderating chat and posts to ensure guidelines are met, engaging with consumers to help further promote the brand/resolve issue, and overall managing of the social media account. This includes both posted content and live feeds. • Ability to adapt skill set to match multiple employer needs. • Ability to use multiple programs, from Discord to all social media platforms to custom employee-provided customer support tools. Show less



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• Full-Time Student

  • Aug 2019 - Oct 2022

  • Full-time student. Bachelor in Cybersecurity obtained October 2022. • Full-time student. Bachelor in Cybersecurity obtained October 2022.



Chewy

• India
• Health, Wellness & Fitness
• 1 - 100 Employee

• Brand Ambassador

  • Jul 2018 - Apr 2019

  • Meet with currently partnered brands to help relay changes in products and new products, and communicate directly with sales agents about possible issues with the brand's items being sold. • Educate all sales staff/teams about brand product changes. This includes team meetings, weekly brand meetings with sales staff about new products, and answering any questions the sales staff may have that need to be directed to the brand. • Research and problem-solve to determine appropriate solutions for the clients and follow up as needed to resolve issues. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Trainer / Senior Advisor

  • Aug 2015 - Apr 2018

  Tier 2 Job Responsibilities: • Account Security • Apple Watch • Beats (audio - headphones/speakers) • iOS (mobile devices) • iOS Accessibility Features • iOS Safety Calls • Tier 1 to Tier 2 Escalations • Customer requests to speak with a senior advisor/supervisor. iOS Tier 2 Trainer Responsibilities: • Responsible for handling escalated customer calls, including safety and account security issues, and diffusing heightened customer situations. • Trained for IOS Tier 1 and Tier 2, Mac+ Tier 1, and Beats Tier 1 and Tier 2. Tier 1 and Tier 2 Transition mentor. • Responsible for training incoming T2 iOS agents from T1 and providing training and mentoring of all concepts of the new job title to prepare them for the inbound calls from customers and escalations. •Ability to multi-task by flexing up or down based on company needs, no matter the department. Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Solution Specialist

  • Mar 2014 - Aug 2015

  • Providing customers with a basic understanding of products' functionality, value, and accessories. • Empower customers with the knowledge and tools they need to maximize their experience using their devices. • Responsible for handling all customer service issues, meeting weekly sales goals, and building customer loyalty through relationship building via sales, billing, and troubleshooting. Exceptional persuasion/sales skills. • Ranked both "District Top 10 Sales Representative" and "District Top Retail Sales Representative." Show less