Experience

Fike Corporation

• United States
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Applications Specialist

  • Jun 2012 - Present

  Blue Springs, MO Manages incoming specialty product orders. Communicates with cross functional teams to verify feasibility, design and pricing for multiple product lines. Negotiates and administers contracts for new business orders. Facilitates communication with customers and outside sales reps.



Wells Fargo Dealer Services

• Operations Analyst

  • Aug 2007 - Jun 2012

  Kansas City, Missouri Area 1. Managed the business relationship with more than one hundred third-party collection vendors 2. Created vendor reporting tools to assist the collection teams in maximizing their performance 3. Conducted audits and administered disciplinary action plans to non-compliant vendors 4. Acted as the liasion with any disputes between the vendors and Wells Fargo customers or collection team members



Wells Fargo Auto Finance

• Collections Supervisor

  • Jul 2004 - Jul 2007

  Kansas City, Missouri Area 1. Managed the total operation (collections practices, dollar goals, expenditures) of a multi-million dollar repossession department that employed 12-15 people 2. Wrote the department's processes for the site's branch manual 3. Created a Quality Assurance report to monitor and score collector's account work and supporting documentation 4. Partcipated in Six Sigma and LEAN process improvement training

• Associate Branch Manager

  • Apr 1999 - Jul 2004

  Kansas City, Missouri Area 1. Serviced half of the accounts in a ten million dollar portfolio 2. Generated, processed and closed real estate and other secured loans 3. Collected delinquent accounts from zero to 120 days part due 4. Developed the skills of 3-5 employees along with the assistance of the branch manager



Levi's Strauss and Co.

• Store Manager

  • Aug 1995 - Mar 1999

  Kansas City, Missouri Area 1. Responsible for total store operations of up to 25 employees in a $2 million dollar location