Experience

Opticomm

• Australia
• Telecommunications
• 1 - 100 Employee

• Greenfield Fibre Specialist - Wholesale & Infrastructure

  • Nov 2022 - Present

  Opticomm works at the forefront of the industry, investing in future-focused technologies and delivering more than just internet over our fibre. Opticomm works at the forefront of the industry, investing in future-focused technologies and delivering more than just internet over our fibre.



Audience Group

• Australia
• Advertising Services
• 1 - 100 Employee

• Sales Manager - BVOD Advertising

  • Jan 2022 - Sep 2022

  Audience Group is a full service, independent, advertising services agency. We are leaders in advanced marketing and advertising technologies that drive top-line business growth. Better results, less budget. Audience Group is a full service, independent, advertising services agency. We are leaders in advanced marketing and advertising technologies that drive top-line business growth. Better results, less budget.



SkyMesh Pty Ltd

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Mar 2019 - Dec 2021

  ❖ Direct Responsibility for B2B, Education, Distance-Ed, telehealth & Mult-Service Channel Growth across SkyMesh & Bordernet brands. ❖ Implemented MS Dynamics CRM for Management of Direct and Wholesale Clients. Liaised with internal and upstream Engineering Teams to automate service ordering and service assurance + reporting. ❖ Project Managed Migration of existing customer records & work tickets from previous CRM to Dynamics.❖ Launched SkyMesh B2B & Wholesale Channels, resulting in significant growth in revenue.❖ Directly managed portfolio of large multi-service clients – direct contact for all Sales, Accounts & Support enquiries❖ Liaise with Industry partners to develop unique connectivity solutions to meet customer’s communications requirements❖ Set team direction and provide guidance to staff within the Business Development Team❖ Identify and research new business / product development opportunities and present viability to C-Level Executives ❖ Support and empower the success of our Network of Local Agents within the Bordernet Reseller Channel ❖ Liaising with wholesale partners to resolve complex installation and connection infrastructure problems❖ Provide feedback and oversight for changes to internal processes to streamline our operations Show less

• Senior Account Executive

  • Aug 2017 - Feb 2019

  ❖ Maintaining strong relationships with portfolio of clients to ensure SkyMesh’s reputation as a premium service provider is maintained, and open the door for future sales opportunities❖ Review pricing and product offerings to ensure we are always adapting to the rapidly changing Australian Broadband environment❖ Liaising with wholesale partners to resolve complex installation and connection infrastructure problems❖ Managing SkyMesh’s Whirlpool Forums presence - locating new sales opportunities and increasing brand exposure❖ Provide guidance and training to staff in the Sales, Customer Service & Accounts Teams❖ Provide advice for changes to internal processes to streamline our operations and reduce overheads Show less

• Overnight NOC Manager

  • Jul 2016 - Jul 2017

  ❖ Monitoring the performance of our national on-net network, identifying and investigating any issues that arise❖ Responding to all Sales & Support enquiries that arrive overnight via email & on various social media platforms❖ Reporting outages / network faults to Engineering & posting outage notices on our website & social media❖ Responding to all Social Media enquiries received afterhours – usually to perform remote troubleshooting❖ Additional tasks as directed by Sales Director and Managing Director Show less

• Customer Service Representative

  • Sep 2013 - Jul 2016

  ❖ Responding to Inbound sales enquiries via phone & email regarding a range of telecommunication products❖ Assisting customers with a variety of accounts related issues including refunds, billing disputes, financial hardship applications, credit management, debt consolidation etc❖ Complying to employer, government & ACCC regulations for all inbound / outbound communications❖ Effectively working in teams & small groups to resolve more complex enquiries ❖ Training new staff members and providing supervision services for questions / enquiry escalations❖ Addressing complaints ensuring underlying issues are resolved & adhering to the complaints process & policies❖ Using multiple web-based ticketing systems and database access programs to complete required tasks❖ Liaising with system engineers, upstream wholesale network providers & technicians to resolve enquiries❖ Phone based technical assistance to resolve service issues❖ Providing unbiased product recommendations based on customer’s individual requirements Show less



PETRO Industrial Pty Ltd - Australia

• Australia
• Oil and Gas
• 1 - 100 Employee

• eMarketing Coordinator & Web Store Manager

  • Jun 2011 - Aug 2012

  ❖ Establishing, designing, developing & building websites for PETRO group companies ❖ Implemented CRM for Sales staff to track opportunities through to closed deals. Automated reporting for Sales Management & Branch Directors. ❖ Developing and maintaining eCommerce & online store platforms - 8 international regions & currencies with thousands of products. ❖ Creating IT Procedural Manuals for staff & creating Operations Manuals for customer assistance ❖ Providing desktop & phone support for employees ❖ Designing and commissioning weekly email bulletins + Google Ads / Paid Search. ❖ Maintaining product & customer databases ❖ Maintaining office network (25 - 30 users) Show less