Experience

Loanezi

• Australia
• Financial Services
• 1 - 100 Employee

• Lead Administrator

  • May 2017 - Present

  review loan applications; prepare approval emails; prepare settlement invoices; reconcile payments; manage CRM data; communicate directly with Business Development Managers, Vendors and Lenders: email liasons; general administration tasks review loan applications; prepare approval emails; prepare settlement invoices; reconcile payments; manage CRM data; communicate directly with Business Development Managers, Vendors and Lenders: email liasons; general administration tasks



Formaliti Limited

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Sales and Service Officer

  • Nov 2014 - Aug 2017

  Convert documents into digitized form so they can be used & signed online; design customer forms; monitor forms; assist customers online; market our electronic signature product by phone, email and face to face presentation Additional Adhoc and Administrative tasks : Perform quality measures by ensuring that the plans booked out for mobiles match the customers’ signed contracts both for consumers and businesses; assess orders by verifying voice signature recordings. Major contributor in updating the big backlogs for consumer contracts for 3 retail stores in February 2016 where contracts for the previous day should ideally be checked the following business day. Got awarded as February Star of the Month for my significant accomplishment. Achieved a zero backlog on October 14, 2016 for business contracts when I started to help out on July 12, 2016 Review loan applications to be submitted to Flexirent, Canon and Macquarie Leasing Financial Institutions; prepare settlement invoices and approval emails; maintain and update Mercury, our CRM for loans; Ensure that requests are processed as they arrive and that no pending task is left for the day.



Good Job Consutancy Services, Inc.

• Angeles City, Pampanga

• General Manager

  • Jan 2011 - Sep 2014

  Manage the day to day operations of the company as a whole & our clients’ monthly bookkeeping of records; lead, supervise and train staff; ensure that all areas of concerns were attended to with importance and urgency. Manage the day to day operations of the company as a whole & our clients’ monthly bookkeeping of records; lead, supervise and train staff; ensure that all areas of concerns were attended to with importance and urgency.



Good Job Consultancy Services, Inc.

• Angeles City, Pampanga

• Bookkeeper

  • Dec 2008 - Dec 2010

  Record, classify and summarize day to day sales and expenses of various companies; prepare disbursement checks, payroll and government related benefits; manage effectively the recording of data on time and all reports were updated on a monthly basis. Record, classify and summarize day to day sales and expenses of various companies; prepare disbursement checks, payroll and government related benefits; manage effectively the recording of data on time and all reports were updated on a monthly basis.



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Support Specialist

  • Aug 2005 - Oct 2008

  Give real time support to Customer Representatives regarding different billing issues and inquiries of our members who are based in America; monitor the performance and the quality of work of agents to ensure that they do their jobs effectively and efficiently; handle supervisory /escalated calls; forward escalated issues to the appropriate department when the need arises. A consistent team player especially in helping the Customer Service Representatives in achieving their individual goals.



AOL

• United States
• Software Development
• 700 & Above Employee

• Customer Support Representative

  • Sep 2002 - Aug 2005

  Provide assistance to our members abroad by answering their queries as to their AOL e-mail account, charges and other pertinent information. A consistent team player which earned me an All-Star award as one of the top 3% performers of our queue and this has sent me and my mother for an all-expense paid trip for 2 Boracay for 3 days and 3 nights in 2005 Provide assistance to our members abroad by answering their queries as to their AOL e-mail account, charges and other pertinent information. A consistent team player which earned me an All-Star award as one of the top 3% performers of our queue and this has sent me and my mother for an all-expense paid trip for 2 Boracay for 3 days and 3 nights in 2005



Vienna Furniture, Inc.

• Sta. Ines, Pampanga

• Marketing Staff

  • Jun 2001 - Jun 2002

  Answer inquiries of our customers with regard to cost, details and designs of our products via e-mail; Attend different furniture fairs to market our own unique designs; Assist our foreigner clients each time they visit our factory; coordinate orders with the production department to ensure that they are finished on time; coordinate with the shipping department to ensure that the items are sent on time; maintain records of our clients for filing. Answer inquiries of our customers with regard to cost, details and designs of our products via e-mail; Attend different furniture fairs to market our own unique designs; Assist our foreigner clients each time they visit our factory; coordinate orders with the production department to ensure that they are finished on time; coordinate with the shipping department to ensure that the items are sent on time; maintain records of our clients for filing.