Mitchee Gonzales

Lead Administrator at Loanezi
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Skills

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Credentials

  • Methodology of Inbound Marketing
    HubSpot Academy
    Jan, 2018
    - Nov, 2024

Experience

  • Loanezi
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Lead Administrator
      • May 2017 - Present

      Review loan application documents to be submitted to the lenders; prepare approval emails and settlement invoices; reconcile payments; maintain and update our CRMs, communicate directly with Business Development Managers and lenders; main point person in checking all requests and that all tasks are effectively and efficiently accomplished Review loan application documents to be submitted to the lenders; prepare approval emails and settlement invoices; reconcile payments; maintain and update our CRMs, communicate directly with Business Development Managers and lenders; main point person in checking all requests and that all tasks are effectively and efficiently accomplished

  • Good Job Consultancy Firm Inc
    • General Manager
      • Jan 2011 - Oct 2014

      Managed the day to day operations of the company as a whole & our clients’ monthly bookkeeping of records; led, supervised and trained staff; esured that all areas of concerns were attended to with importance and urgency. Managed the day to day operations of the company as a whole & our clients’ monthly bookkeeping of records; led, supervised and trained staff; esured that all areas of concerns were attended to with importance and urgency.

  • Alapag and Company
    • Bookkeeper
      • Dec 2008 - Dec 2010

      Recorded, classified and summarized day to day sales and expenses of various companies; prepared disbursement checks, payroll and government related benefits; managed effectively the recording of data on time and all reports were updated on a monthly basis. Recorded, classified and summarized day to day sales and expenses of various companies; prepared disbursement checks, payroll and government related benefits; managed effectively the recording of data on time and all reports were updated on a monthly basis.

  • eTelecare Global Solutions
    • Customer Support Specialist
      • Aug 2005 - Oct 2008

      Gave real time support to Customer Representatives regarding different billing issues and inquiries of our members who are based in America; monitored the performance and the quality of work of agents to ensure that they do their jobs effectively and efficiently; handled supervisory /escalated calls; forwarded escalated issues to the appropriate department when the need arises Gave real time support to Customer Representatives regarding different billing issues and inquiries of our members who are based in America; monitored the performance and the quality of work of agents to ensure that they do their jobs effectively and efficiently; handled supervisory /escalated calls; forwarded escalated issues to the appropriate department when the need arises

  • AOL
    • Customer Support Representative
      • Sep 2002 - Aug 2005

      Provided assistance to our members abroad by answering their queries as to their AOL e-mail account, charges and other pertinent information. Provided assistance to our members abroad by answering their queries as to their AOL e-mail account, charges and other pertinent information.

Education

  • Holy Angel University
    Bachelor of Science - BS, Business/Commerce, General
    1995 - 1999

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