Experience

Outrider

• United States
• Software Development
• 100 - 200 Employee

• Director, Customer Operations

  • Nov 2022 - Present

• Sr. Manager Customer Operations

  • Jun 2021 - Dec 2022



BNSF Railway

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Manager Intermodal Systems

  • 2015 - Jun 2021

  Primary Lead for automation & machine learning, $20M+ in Projects, impacting $2.3B Business Revenue• Champion for strategic initiatives and securing approvals for project CAPEX.• Responsible for managing development & deployment teams• Directly accountable to stakeholders: Marketing,Rail Operations, and Technology Services

• Manager Equipment Utilization

  • 2014 - 2015

  Responsible for managing $150M in rolling stock, serving chemical customers in the Texas Gulf region.• Excellent relationship-building and customer service skills. • Led multiple IT projects to streamline and automate manual processes.

• Project Manager

  • 2012 - 2014

  Lead a team of 5 developers to create process improvement applications for all of BNSF’s business groups (Agriculture, Intermodal, Industrial Products, Coal and Energy Group).• Ensure timely, efficient, and effective roll out of project deliverables, through specific requirement analysis, customer communication, product design, data modeling, task prioritization, and resource management. • In 2014 our team completed 52 projects

• Manager of Transportation (Division)

  • 2010 - 2012

  Responsible for on time departure of trains, inventory management, customer service, and safe production.• Highly experienced in every specialized operating role within the Fort Worth Metroplex. • Lead process improvement projects which included understanding and solving yard dwell. • Supervised 32 BNSF clerical crew haulers, and vehicle fleet operations.

• Manager of Transportation (Network)

  • 2008 - 2010

  Influenced external parties, resolved conflicts, coordinated movements and managed a highly contested portion of BNSF’s railway.• Created a streamlined process through relationship building with 4 foreign rail carriers and 4 internal BNSF operating divisions. • Reduced train crew overtime on the coal route by $806,585 in 2009 through the implementation of effective train planning. • Resulting process has reduced the number of crew starts on transfers by 1053 compared to 2008. Show less

• Manager of Transportation (Terminal)

  • 2006 - 2008

  Oversaw every aspect of moving freight at a mid-sized manifest yard. This included train logistics, crew management, and safety audits.• Scheduling and coordinating train traffic through manifest yard, as well as direct supervision of a 50+ scheduled work force to ensure safe and efficient train operations. • Forged great customer relationships via consistent service, excellent communication and following through with commitments. • Developed Trainmaster (Transportation Managers) Manual to provide new employees with a ready reference for emergency information and protocols, as well as standard operating procedures. Show less