Experience

Heart of England Co-operative Society Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Store Manager

  • Mar 2020 - Present

  o Accountable for managing all aspects of store operations with responsibility for driving KPI’s and results, creating a customer-centric and rewarding culture that inspires the team to champion behavioural operational and service standards. o Ownership for the overall performance of the store, identifying opportunities to increase store contribution and deliver to business targets, embedding ‘best practice’ across audit, quality assurance, loss prevention and customer experience. o Planning and executing all in-store promotions, facilities, staff rotas and holidays, stock ordering and reporting processes. o Maintaining a high level of security and full compliance with company policies within the store regarding stock, financial transactions, security, and premises, ensuring that all health & safety standards are adhered to at all times. o Assisting the District Operations Manager to carry out any required recruitment, onboarding and training processes.



B&M Retail

• United Kingdom
• Retail
• 700 & Above Employee

• General Manager

  • Dec 2019 - Mar 2020

  o Short-term engagement with ownership for the overall management and control of the store and the garden centre, leading cross-functional teams in the delivery of smooth operations to include: stock management, inventory audit and control, planogram implementation, promotional activity, payroll and rota planning and measurement of KPIs against set targets to ensure achievement of monthly sales and service goals. o Delivered the highest garden centre sales per sq. ft. in the area alongside a 5% increase in overall sales in just three months.



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2014 - Aug 2019

  o Headed day-to-day store management and operations with ownership for the store's overall performance, ensuring maximised sales, minimised costs, and enhanced productivity and value to customers, alongside excellent service. o Worked with the senior management to analyse and interpret a variety of commercial information and sales data to formulate action plans that helps in accelerating up-/ cross-selling activities to meet set KPI targets. o Oversight of merchandising and stock replenishment activities ensures that stocks are ordered, handled, and meticulously with the additional internal stock count, rotation, and routine activities to prevent stock losses and safety. o Meticulously steered a team of 35+ to run an extremely fast-paced and high sales store with a small warehouse and delivery restrictions, creating a high-pressure environment that ensured the need for strict organisation standards daily to achieve unhindered, seamless operations.



The Midcounties Co-operative

• United Kingdom
• Retail
• 700 & Above Employee

• Food Retail Store Manager

  • Apr 2006 - Jun 2014

  o Spearheaded the P&L responsibility for an area covering 16 stores, providing valuable operational insights and strategic decision-making to lead a supportive, performance-driven department to deliver the customer proposition outstandingly. o Accountable for the training and delivery of stocktakes and audit operations for an entire district of 20 stores with high turnovers of £3Mn a year, undertaking variance investigations to ensure accuracy and compliance with minimized losses. o Appointed to complete a 10-week secondment as an Area Manager of 16 stores to build sales and team capabilities that deliver the highest level of store standards and operational compliance.



Moto Hospitality

• United Kingdom
• Hospitality
• 700 & Above Employee

• M&S Simply Foods Manager / Retail Manager / Thornton’s Manager

  • Jan 2004 - Jan 2006



Scottish & Newcastle / Noble House

• England, United Kingdom

• Public House Manager / Licensee

  • Jan 1998 - Jan 2003