Manager DevSecOps - Billing

• Oct 2021 - Present

Agile environment- Manage 2 delivery teams and an operational teams short/mid/long term plans utilising Jira and Confluence. Manage sprint planning (fortnightly), PI Planning (3-monthly), Financial Year planning (12 months) to ensure well-groomed backlog, clear requirements and Epic readiness for development.- Coordinate solution clarification and prioritisation calls with internal and external Billing stakeholders- Manage delivery teams capacity, forecasted demand, financials reporting and cost-recovery activitiesnbn Billing Subject Matter Expert- Participate in solution design and architecture forums regarding upcoming work to ensure all Billing system and business impacts are identifiedOperations- Manage Application Support and Maintenance vendor, mix of on-shore and off-shore resources- Work with vendor and AS&M team to ensure operational availability of systems and processes meet nbn SLAs- Involvement in Incident and Problem management process to drive Root Cause Identification and process improvementsGovernance and Stakeholder Management- Ensure regular and appropriate Governance sessions and communications to key Business and technology stakeholders- Proactive issue identification and plan for resolution to minimise disruption to our Business

Billing Delivery Manager

• Sep 2020 - Nov 2021

Billing Solution Lead

• May 2019 - Sep 2020

Application Architect - Location and Address management

• Mar 2016 - May 2019

Platform Manager - Billing & Leasing

• Feb 2015 - Mar 2016

Senior Technical Billing Specialist

• Jan 2013 - Feb 2015

Performance & Capacity Team Leader

• Oct 2010 - Jan 2013

Worked primarily in the Performance & Capacity team managing the BSS space. Application owner for Oracle BRM / Billing Spent 3 months in India overseeing the vendor transition from IBM to Tech Mahindra, organising and participating in handover and KT sessions and establishing new processes for the TechM team. Worked primarily in the Performance & Capacity team managing the BSS space. Application owner for Oracle BRM / Billing Spent 3 months in India overseeing the vendor transition from IBM to Tech Mahindra, organising and participating in handover and KT sessions and establishing new processes for the TechM team.

Consultant

• Apr 2009 - Sep 2010

Consulting with China Unicom for their 3G build and rollout for 1 year. This involved helping China Unicom improve their Revenue Assurance capabilities, vendor management, operational readiness and general operations maturity as well as business process improvement (including ITIL/eTOM training and implementation).Revenue Assurance maturity assessment of Celcom Malaysia, identifying process gaps and system issues leading to revenue loss, and recommend changes and process improvements to mitigate.

Billing Support Team Leader

• 2007 - Apr 2009

Managed Services contract with Hutchison Australia, managing the billing platform (Singl.eview) and related platforms for 3 Mobile.Manage team, forward planning of scheduled work, billruns, file loads, deployments and upgrades and liase with business stakeholders.Manage Singleview billing, invoice generation, realtime/batch rating, Tallyman debt management, payment gateway integrations, IBM Datastage ETL jobs

Billing Support Engineer

• Sep 2004 - 2007

Programmer

• Oct 2003 - Sep 2004

Became a programmer for iiNet during the acquisition of ihug. Continued to support ihug platforms, help with integration work of migrating customers to the iiNet platform. Worked on iiNet's perl backend, bespoke billing and integration components. Integrated BPay file processing to billing system Worked in the acquisition/integration team, where I worked on migrating customers from acquired ISPs. This involved meeting with business and technical people from each ISP, understanding their customer and billing data models and plans, and developing a migration plan and technical mapping through to the execution of the migration.

ihug LTD

• Jul 2002 - Oct 2003

Perl programmer supporting and developing in-house developed applications including : Billing backend CRM frontend Wholesale integrations (implemented Telstra integration for ADSL reselling) Linux-based applications with an Oracle database backend. Perl programmer supporting and developing in-house developed applications including : Billing backend CRM frontend Wholesale integrations (implemented Telstra integration for ADSL reselling) Linux-based applications with an Oracle database backend.