Experience

Birdwell

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Associate

  • Sep 2020 - Present



Hobie Surf Shops

• Retail
• 1 - 100 Employee

• Retail Sales Supervisor

  • Jul 2019 - Sep 2020

  • Managed a team of 12 providing training, labor cost assessment and retail sales protocols. • Met and exceeded retail sales objectives and goals through consistent management efforts. • Actively qualified and identified customer needs to provide proper solutions. • Responsible for implementing high level customer service initiatives. • Managed a team of 12 providing training, labor cost assessment and retail sales protocols. • Met and exceeded retail sales objectives and goals through consistent management efforts. • Actively qualified and identified customer needs to provide proper solutions. • Responsible for implementing high level customer service initiatives.



Icon Wetsuits

• Oceanside, California, United States

• Sales Representative and Social Media Coordinator

  • May 2017 - 2020

  • Responsible for meeting new vendors and clients at their shops. • Pitching vendors and clients about the product and how it could benefit them and their customer base. • Maintain relationships with established vendors. • Responsible for product knowledge, target market, and overall market analysis. • Manage social media accounts. • Create and manage content to maintain our brand image • Gain more followers and influencers to support our product. • Responsible for meeting new vendors and clients at their shops. • Pitching vendors and clients about the product and how it could benefit them and their customer base. • Maintain relationships with established vendors. • Responsible for product knowledge, target market, and overall market analysis. • Manage social media accounts. • Create and manage content to maintain our brand image • Gain more followers and influencers to support our product.



Mad Media

• United States
• Advertising Services
• 1 - 100 Employee

• Event Sales Manager

  • Apr 2019 - Jun 2019

  • Responsible for all onsite merchandise sales, up sell opportunities and managed cash/credit card transactions. • Responsible for general admission, VIP & racer ticket/parking pass registration and distribution • Managed pre-event, onsite and post event customer service and fulfillment. • Managed and trained an onsite staff of five. • Inventoried onsite merchandise and distribution. • Managed endemic and non-endemic vendor display exhibit space allocation and fulfillment. • Managed direct marketing for event exhibits and attractions, food and beverage locations and merchandise. • Responsible for field operations including third party supplier communication, event set up and tear down, directional signage placement. Show less



Newport Blue Sportswear

• Carlsbad

• Sample Coordinator

  • Jun 2016 - Apr 2017

  • Tracked the apparel samples inventory and responsible for receiving samples from overseas factories. • Coordinated reporting and shipping all apparel samples to domestic sales representatives. • Tracked the apparel samples inventory and responsible for receiving samples from overseas factories. • Coordinated reporting and shipping all apparel samples to domestic sales representatives.



California Junior Lifeguards

• Orange County, California Area

• Senior Instructor & Assistant Director

  • Jun 2011 - May 2016

  • Plan each and everyday activities as well as create activities on the job. • Handle 15-20 students on average with one other employee or by myself. • Handle the inventory of equipment and repairs. • Handle the engagement of parents/guardians with any questions or concerns about the program. • Help the Junior Lifeguard program with any needs in safety, lecturing, or help in staffing. • I have interned in the program since 2009 and worked my way up to the position I obtained. Show less