Experience

Constellation West

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Training Specialist

  • 2015 - Present

  Onsite federal contractor at the Securities and Exchange Commission, Sec.gov Support Services Project. Notable Accomplishments: Adeptly organize and execute training sessions for new users including periodic refresher courses for existing users on the SEC’s current content management system (Oraclewebcentersites). Coordinate with the client to determine training updates including refreshing existing training materials and developing new materials for releases. Provide technical leadership and support for the cross-functional team accelerating the successful migration from Oracle to Drupal. Capitalize on expertise in JIRA to manage the requests for assistance from more than 80 users of the content management system on a wide range of technical support and training issues. Create and execute test scripts in ALM to support application governance, development, and maintenance. Show less



Scientific Systems and Software International

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Training Analyst

  • 2015 - 2015

  Onsite federal contractor at the Department of Labor, Office of Information Systems and Technology. Notable Accomplishments: Core member of the team tasked with implementing new Sitecore CMS and launching a new Workforce GPS website. Developed and provided web applications training and customer support of the Content Management System to the user population, including outlines, agendas, instructor guides, presentation materials, and user guides Performed application testing (both front end and back end) to identify, catalog, and resolve bugs/issues. Show less



National Association of Real Estate Investment Trusts

• United States
• Civic and Social Organizations

• Director, Web Content

  • 2013 - 2014

  Core member of the committee charged with implementing new Drupal CMS (replacing Sitecore) Notable Accomplishments: Enhanced NAREIT’s social media usage and online presence using Twitter, Facebook, LinkedIn, YouTube, and other platforms which resulted in a significant increase in followers. Supported the efforts of the VP of Operations in resolving technological issues as they arose. Served as general content manager for the website responsible for updates, edits, and quality delivery. Orchestrated a comprehensive testing and custom training program that increased customer adoption. Replaced the Sitecore implementation with a streamlined website built with Drupal which had fewer issues and resulted in a dramatic decrease in internal user requests for support. Managed production, distribution and online publication of NewsBrief, as well as all other e-publications. Worked closely with Creative Director and Managing Editor to support all publications and communications. Researched the development and use of new technology, like the new Brightcove video hosting capability, and kept abreast of emerging trends among other companies and associations. Performed video interviews with key stakeholders and wrote summary copy for inclusion on the website. https://www.youtube.com/watch?v=tZthhATHTiU. Show less



American Public Power Association

• United States
• Utilities
• 1 - 100 Employee

• Web Content Manager (Contract)

  • Apr 2012 - Aug 2012

  Developed procedures and adding files to the electronic document system (EDS), APPA’s electronic central files maintained in SharePoint. Notable Accomplishments: Adeptly supported the efforts of the Creative Director and Managing Editor in a wide range of areas impacting the quality and accessibility of publications and communications. Prepared and delivered monthly statistical and web taxonomy reports to the APPA staff on the publicpower.org website and the Hub, APPA's private social network. Trained staff content authors in best practices for web publishing and provided strategies for all content authors. Manage all aspects of APPA’s private social network providing technical support to staff and members. Show less



School Nutrition Association

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Director of Web Services

  • 2006 - 2012

  Provided leadership for the management of online services and activities to ensure design, development, operations, and technology support for the Association’s mission. Notable Accomplishments: Led the organization through a redesign of the website, which resulted in a 75% increase in monthly visitors and received a Gold MarCom award for Website Home Page and Honorable Mentions for Website Overall and Website Creative Design. Expertly oversaw the prioritization for all development initiatives, content scheduling, and project implementations. Developed quarterly reports for leadership outlining trends in website traffic and made strategic recommendations and actionable insights on a detailed analysis of click-throughs, open rates, bounce backs, and unsubscribes. Created guidelines for content preparation, submission processes and responsibilities, and meticulously reviewed all content posted daily that promoted School Nutrition Association programs and products. Provided expert direction and oversight for internal teams and outside vendors for website development projects. Collaborated with the Staff Vice President of Marketing to develop creative marketing messages and promotional materials to execute an integrated marketing/communications strategy for a 6,000 attendee annual conference. Show less



Doceus

• Technology, Information and Internet

• Project Manager

  • 2005 - 2006

  Managed a portfolio of over two dozen active clients for delivery of multiple simultaneous Web design, development and ongoing maintenance projects. Notable Accomplishments: Expertly led a team of programmers, graphic designers, and support professionals through the full SDLC. Acted as liaison between clients and the development team to meet budgets and proposed timelines. Managed a portfolio of over two dozen active clients for delivery of multiple simultaneous Web design, development and ongoing maintenance projects. Notable Accomplishments: Expertly led a team of programmers, graphic designers, and support professionals through the full SDLC. Acted as liaison between clients and the development team to meet budgets and proposed timelines.


APUS
• Peru
• Animation
• 1 - 100 Employee
• Interactive Marketing Manager

  • 2005 - 2005