Product Specialist

• Feb 2023 - Present

Marketing Services Rep

• Sep 2016 - Apr 2020

· Rising Star Award 2017 - awarded for outstanding performance and increasing profits of my assigned territory in a short time after taking over. · Maintain client service relationship with up to 200 individual clients as their Marketing Coordinator for multiple advertising mediums including but not limited to direct mail, online advertisement, social media and individual websites · Utilize Salesforce CRM software to log every point of interaction as well as update linked internal systems for new orders, updates to subscriptions and enrollment status into our programs · Responsible for maintaining and updating dashboards and reports shared with the team and senior management to monitor live status · Build and distribute E Mail merge documents to the team that link with excel to distribute individual communications to our clients · Contact each client individually via phone and email multiple times per week, Making as many as 200 outgoing calls per day as well as accepting incoming calls · Creating and editing a large range of individualized and unique marketing materials for my clients that we would distribute to their potential and existing customers · Providing services and being the only point of contact for both sides of the house to our Automotive Clients. Including Service Managers and Sales Managers as well as their General Managers

Training Manager

• Aug 2014 - Aug 2016

Overseeing Environmental Services for healthcare facilities in the Chicagoland Area. · Acts as Director of Environmental Services for multiple long term care facilities including supervision of daily operations, management and adjustment of supply ordering in accordance with each facility’s respective budget · Development and implementation of all staff scheduling including, but not limited to managing employee payroll · Training and evaluation of all newly hired facility managers within the Northern Illinois region · Creation and distribution of official policies and procedural documents including Six Sigma LEAN training and 5-S Program · Nominated for the Recognition of Excellence Award; member of multiple committees within each facility including Safety, Behavioral Management, Fall Avoidance, and Facility Improvement · Performs front-line staff duties to fill staffing gaps in emergency or high priority situations including, but not limited to: stripping and waxing floors, deep cleaning carpeted areas, deep cleaning patient rooms

Battery Technician / Sales Coordinator

• Mar 2013 - May 2014

Sales Coordinator  Manage all inventory for Allied Battery Department. Assigning inventory numbers to new stock, Obtain information including Make Model and Serial Numbers to determine value of items  Schedule evaluation of used equipment and determine what repairs are needed.  Assist customers on a regular basis discussing their needs and consulting them on their options.  Enter all data and details into system updating status of repair, values, disposition and destination.  Organize transportation via Common Carrier or Company Delivery Trucks and coordinate deliveries.  Create and submit Invoices, Credit Memos and Purchase Orders and enter values into system.  Manage online sales via social media, Elifttruck.com, and E-bay. Communicating directly with customer via Email.  Provide quotes and estimates to Customers and Sales Associates. Industrial Battery / Charger Technician  Inspect, evaluate and repair new and used industrial equipment as items come in  Perform preventative maintenance on items that are in process by monitoring fluid electrolytes, temperature of individual cells as well as voltage using a large assortment of tools  Create and update work orders for existing items in storage prior to performing any billable work  Operate heavy machinery on a regular basis. Ranging from industrial tools to various large forklifts to integrated high voltage chargers.  Develop the new department while troubleshooting issues by assisting in developing new repair methods and procedures as well as addressing any safety concerns  Educate my team and myself in safety procedures and equipment and within a zero tolerance boundary  Perform shipping / receiving duties

Manager

• Jun 2012 - Mar 2013

For a short period, I returned to the restaurant industry while I assessed options for a more stable foundation, Manager  Coordinate with owners on a weekly basis to discuss issues, changes and any new discoveries that needed immediate attention as the business was in its first year and growing daily  Train staff on policies and procedures as well as hands on job training to develop their skills  Organize daily shift meetings to inform staff of any current events  Troubleshoot inter-company Point of Sale (POS) System correcting any issues found in pricing, system layout etc.  Set menu pricing for inventory in bar and restaurant area  Handle any immediate issues by speaking with patrons directly while providing excellent customer service

Hotel Coordinator Assistant

• Sep 2011 - Jun 2012

Helping find temporary accommodations for displaced families during disasters. Hotel Coordinator Assistant  Manage all internal hotel client folders, both digital and hard copies  Answer all incoming calls from Insured Clients and their Insurance Adjustors / Agents  Multi-task by operating SAGE ACT software, entering data while communicating with colleagues via Email and speaking with clients, hotel staff and landlords nationwide on the phone  Troubleshoot / solve complicated and often original situations, quickly, as we are providing housing solutions for families in a time of distress.  Maintain contact with clients, hotel staff and insurance companies throughout the stay. Addressing any issues, relaying important information and maintaining client satisfaction.  Provide payment to housing establishment and manipulate balances via special credit card monitoring software provided by J.P. Morgan Chase, while gathering invoice / folio copies to keep for record.  Confirm check in and check outs at appropriate time to avoid unnecessary payment. Reducing losses.  Forward updated information to Hotel department National Account Managers, so they may relay daily updates to coordinating Insurance Adjusters.

Mega Center Event Coordinator

• 2010 - Sep 2011

Responsible for event Set-Up / Tear down Point of contact for clients regarding details of their event. Coordinated with all teams on property to make our clients event as best as it could be. Many other duties and details. Mega Center Coordinator - (Primary Department)  Received four companywide nominations from our management and executives teams for Associate of the Month  Safety committee member  Prepare / Process / Execute / File, event orders (various services, equipment rental etc.)  Review / Edit group contracts as well as addressing any immediate need for the clients  Oversee operations for over 100,000 sq. ft. of meeting space that is often being utilized completely Audio Visual Tech – (Secondary Department)  Set up / disassemble Audio Visual Equipment in all areas of the resort (Single microphones to large and intricate stage productions)  Coordinate with management to review / edit BEO’s and contracts to address the needs of the clients  Operate and monitor audio visual equipment during productions (Soundboards, Lighting, Projectors, Cameras, etc.) Sales – (Secondary Department)  Meet with clients to present the property, display portfolios and available packages fitting to their needs  Make cold-calls to previous guests / clients to make reservations and inform them of new events if interested  Addressing any needs or changes to event by notifying the appropriate department (Conventions, Maintenance etc.)

Sales Representative / Customer Service

• Dec 2009 - May 2010

Answered incoming calls regarding our services. Provided information pertaining to sales packages, events and other inequities. Also sold travel packages. Answered incoming calls regarding our services. Provided information pertaining to sales packages, events and other inequities. Also sold travel packages.