Experience

UPS Healthcare

• United States
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Global Program Manager

  • Jul 2014 - Present

  Experienced Operations Manager integrated with Enterprise accounts in the healthcare & life sciences vertical. Managing all aspects of clients SOP's in multiple operations to enhance current or develop new transportation, distribution and logistics solutions. Improving the customer experience and on time performance metrics, specifically for life science & pharmaceutical clients on critical healthcare shipments worldwide. Experienced Operations Manager integrated with Enterprise accounts in the healthcare & life sciences vertical. Managing all aspects of clients SOP's in multiple operations to enhance current or develop new transportation, distribution and logistics solutions. Improving the customer experience and on time performance metrics, specifically for life science & pharmaceutical clients on critical healthcare shipments worldwide.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Management

  • Jun 2009 - Jun 2014

  Manage the day to day operations of large metro small package distribution facility.

• Industrial Engineer

  • Jul 2006 - Jun 2009

  Responsible for developing work measurement for use in improving package operations job set-up and operational conditions that reduce cost and meet service commitments. Audit operating plans and procedure compliance and develop, implement, and assess package operations’ long and short range operating plans based upon work measurement. Assist operations management in implementing improved operating plans, new services, improved procedures, and new technology. Improving job set-up and reducing the hours needed to perform an operation. Analyze and develop operating plans, contingency plans for unexpected situations and identify performance and service problems and develop solutions.Review daily/weekly trends, develop volume projections and forecast future resource needs. Develop short and long-range staffing and resource projections. Determine employee training needs. Conduct performance evaluations and resolve individual performance issues. Analyze data to identify requirements, problems or inefficiencies and to recommend solutions in work methods, processes or flows. Apply knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives. Coach and develop others using career development process and tools. Design and document integrated, safe and efficient work methods, processes or flows. Design and develop integrated solutions to business problems by determining requirements and critical elements, identifying alternatives, developing the business case, creating project designs, and ensuring the solution meets service, cost and/or quality goals. Estimate, identify and forecast business indicators, such as feasibility, potential growth, costs, risks and benefits, by analyzing relevant data and statistics. Manage physical assets (machinery, vehicles, equipment, supplies). Evaluate, obtain and allocate physical asset resources, maximizes their use and projects future asset needs Show less

• Technology Support Group Management \ Telecommunications Analyst

  • Jan 1998 - Jul 2006

  Responsible for day to day operations of District Technology Support Group and all voice and data telecommunications for district. Responsible for over 45 employees, human resources, cost control, property management, security, facility maintenance, financial reports and capital expenditures.

• Business Development Call Center Supervisor & Telecommunications Analyst

  • Jan 1994 - Jan 1998

  Day to day operations of inbound and outbound customer service call center. Planning, training, scheduling, staffing and technical operations to insure service levels were achieved and disaster plans were in place.

• Operations / Operations Management

  • Aug 1983 - Jan 1994

  Managed package operations for large metro area including heavy retail and residential.