Experience

The ALS Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Analyst

  • Dec 2017 - Present



CentraState Healthcare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Contractor

  • Feb 2016 - Present

  Reporting to the CIO, with responsibility for organization’s technology contract management. • Ensure all contracts are current with proper sign offs. • Review monthly financials to eliminate non-contractual overpayments • Established a contractual review process for renewals and cancellations. • Conduct contract renewal reviews. • Reviewed Business Associate Agreements for IT Contracts with follow up to ensure HIPAA vendor compliance • Performed employee and product cost analysis for major system upgrade and replacement • Conducted IT Termination Audit to ensure security accesses removed Reporting to the Director of Risk Management • Evaluated and prepared Risk Management report of responsibilities • Constructed risk event reporting tracking system to authorities and government agencies Reporting to the CLO, with responsibility for business contracts. • Reviewed Business Associate Agreement for non-IT contracts with follow up to ensure HIPAA vendor compliance Reporting to the Director of Marketing • Constructed Marketing Department mailing list and process Show less



MitchellSystems.com

• Jackson, NJ

• President/Principal

  • 2003 - Present

  INDEPENDENT CONSULTANT (2003-Present) Desktop/Network Services Providing concierge desktop and networking services to commercial and small home businesses as well as private residential services. • Install and maintain computers and in-house networks. • Perform onsite operating system upgrades. • Full remote site access support Operations Management Consulting services provided to firms requiring a detailed analysis of their IT Operations and Data Center Management. Analyzed clients’ governance and process controls. Recommended changes to processes, business controls, and tactical and strategic plans. • IT Operations Assessments • Operational Performance Evaluations • Operational Strategies and Recommendations • Data Center Operations management consulting • Disaster Recovery / Backup Solutions • Hosting/Outsourcing Solutions Business Services Technical and management expertise was provided to retail clients. Processes and procedures consistent with IT and business objectives were recommended. Pre- and post-sales business support services, site surveys, and installation of business applications were provided. • Operations Management Analysis • Negotiated SLA Agreements • Business process analysis and recommendations Technical Consultant Owned and operated a consulting firm that provided management and programming services to the retail and manufacturing industries. Specific expertise was in credit management and Point of Sale Operations, as well as general business functions such as accounting and inventory. Designed and implemented custom Point-of-Sale and Credit System application software. • Saved $10 mil in capital expenditures for a major retailer. • Reduced systems’ operating costs for a major steel company’s inventory system by 35%. • Reduced computer operating costs by 20% for retail business. • Upgraded/customized manufacturing systems to extend computer useful lifetime. • Provided customized POS, Retail, and Credit Interface systems Show less



E5 Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Operations Management Consultant

  • 2006 - 2007

  Evaluated corporate IT operation and governance. Prepared full IT business assessments. Evaluated corporate IT operation and governance. Prepared full IT business assessments.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Director of Operations

  • Nov 1994 - 2003

  Reporting to the Sr. Vice President, responsible for Data Center Operations, development and execution of business continuity plans, Computer Operations (7x24 basis at the corporate owned data center), Executive IT management and business unit relationships, Tactical and strategic planning, member of Data Metrics Committee, and Facilities Management.• Maintained overall 99.97+% system availability of $3 Billion central reservation system. • IHC brand reservation system maintained uninterrupted service at 100% for 651 days.• Maintained the systems and network infrastructure for a 22,000 sq ft raised floor data center.• Excellence awards for data center migrations, cost reductions, and consecutive successful disaster recover test executions.• Provided disaster protection coverage for 1500 hotels, utilizing 1 mainframe, 60 mission critical distributed systems (Unix, AIX, Linux, Windows Server, VOS)• Increased disaster recovery protection by 90% and negotiated 10% in cost.• Maintained/expanded InterContinental Brand marketing system: 30 million checkouts, 8 million customers. Show less

• Director, Data Center Operations

  • 1994 - 2003

  Reporting to the Vice President Global Systems, managed the operation of the Intercontinental Hotel Corporation’s Information Technology Group’s central facility. Accountable for the successful 24/7 operation of the Central Reservation System, E-mail systems, Financial Accounting System, and the Worldwide Marketing System. Developed and executed disaster recovery planning of the critical business applications. • Created the initial disaster recovery plans for original InterContinental Hotels Corporation.• Managed the Help Desk operation that provided support services to 150+ global-wide hotels.• Sustained better than 99.99% up time during tenure.• Established a complete set of Operations Department standards and processes. • 4 consecutive successful disaster recovery tests (conducted with SunGard Recovery Services partner).• $300 million central reservation system ran uninterrupted for over 550 days.• Developed and operated the Global Marketing System, and associated checkout data collections from 90+ hotels (6.5+ million guests, 8.5+ million stay records). Show less



SECURITY PACIFIC INTERNATIONAL BANK (now Bank of America)

• New York, NY

• Vice President, International Funds Transfer

  • Mar 1987 - Feb 1994

  Reporting to the Vice President SPAC International Banking, managed and operated the online money payment application systems used by the Security Pacific International Banking Division. Staff consisted of 13 systems professionals in two reporting units. Projects were both business and regulatory driven, often requiring multi-organizational team management of 30+ staff. System processed approximately $40-110 billion dollars a day in funds transfer. Systems interfaced directly to Feds, CHIPS, and SWIFT networks. • Successfully reorganized department to establish processes and controls of the $40 Billion money payment system, resulting in 99.99+ % availability. • Reorganized procedures to reduce software delivery time to enable bank to increase areas of market share and increase annual revenues by $5+ million • Implemented first hot transaction backup within CHIPS clearing house (prior to federal regulation). • Successful on time implementation of over 30 regulatory type changes during tenure. • Direct the implementation of over 50 money transfer business enhancements for the International Bank operation. Show less