Experience

PSYCHIATRIC PROFESSIONALS OF GEORGIA

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Office Assistant

  • Mar 2020 - Present

  Billing Billing


Mary Kay Inc.
• United States
• Mary Kay Consultant

  • Dec 2016 - Present


Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Shift leader

  • Sep 2002 - Mar 2020

  • Respond to corporation emails and implement marketing materials. Finalize paperwork in a timely manner. • Proactively monitor and control inventory. Process and receive inventory shipments. • Performs guest service by accepting payment from guests, providing information about the store and acting in a manner that conveys the highest degree of hospitality. • Perform both sales floor and cash stand responsibilities through a shift. Read and understand restaurant Guest checks. Understand the to-go order process and ring up Guest checks in a timely manner. • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cracker Barrel Old Country Store. • Greet guests in a friendly manner. • Move between the cash stand and sales floor based on where the Guests are in order to meet their needs, with a sense of urgency. • Be fully familiar with the operation of the cash register equipment, including replacement of receipt paper. • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example. • Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems. • Follows Cracker Barrel Old Country Store operational policies and procedures to ensure the safety of all employees and guests during each shift. • Answer the telephone in a pleasant manner and ensure the Guest’s needs are met. • Maintains a clean and organized workspace. • Maintained corporate responsibility by staying up-to-date with policies and training program. • Mentored team members to succeed and advance within the department and company. • Planned and led training programs on staff development. • Communicate clearly and positively with co-workers and management • Carefully maintain sanitation, health and safety standards in all work areas. Show less



Bojangles'​ Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Assistant unit director

  • Mar 2017 - Jan 2018

  • Responsible for daily opening and closing operations, cashier and bank deposits. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Resolved customer question, issues and complaints. Took necessary steps to meet customer needs and effectively resolve food or service issues. • Assist with monthly inventory control and weekly stock ordering. • Employee Scheduling • Closely followed standard procedures for safe food preparations, assembly and presentation to ensure customer satisfaction. • Hire, train, supervise and evaluate a diverse staff • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews • Generate and present complete and accurate business reports and forecasts • Set operational goals and plans to achieve budgets. Monitor revenue and expenditure on daily, weekly and monthly basis to maximize profitability. • Accurately execute all Company initiatives and policies with improvement to quality, service and operations while ensuring employee compliance. • Provides information to supervisors, co-workers, and employees by telephone, in written form, e-mail, or in person Show less



Dairy Queen

• United States
• Restaurants
• 1 - 100 Employee

• Supervisor

  • Jan 1997 - Aug 2002

  • Assigned work tasks and coordinated activities of employees to ensure prompt and courteous service. • Inspected dining room for neatness and cleanliness, and requisitioned dining room supplies. • Itemized and totaled customer orders at checkout counter, and accepted payment. • Assisted management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees • Welcomed and acknowledged all guests according to company standards, address guests' service needs, and thanked guests with genuine appreciation. • Developed and maintained positive working relationships with others, supported team to reach common goals, and listened and responded appropriately to the concerns of other employees. • Ensured adherence to quality expectations and standards; and identified, recommended, developed, and implemented new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Show less