Experience

Fishbowl

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Community Operations Consultant

  • Nov 2018 - Present

  - Provide community operational management to Fishbowl, a social media app for professionals. - Select and seed content, topics for community engagement. Utilize statistical data as a predictive tool to assist in selection process. - Assist community leaders with growing and organizing their communities, serving as a point of contact. - Moderate the various feeds, reporting misconduct according to the app's user guidelines. - Manage various queues and Trending posts, and provide leadership insight into current topics of discussion. - Work with several prominent industries, including but not limited to: Consulting, Advertising and Accounting. Show less



Global Excel Management Inc.

• Canada
• Insurance
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2017 - Jul 2018

  Provided bilingual customer service in French and English to travel insurance customers. Worked with several different companies and types of policies. Explained in-depth policy information and opened customer claims. Responded to bilingual customer emails. Provided bilingual customer service in French and English to travel insurance customers. Worked with several different companies and types of policies. Explained in-depth policy information and opened customer claims. Responded to bilingual customer emails.



VMC Games

• Montreal, Canada Area

• QA Tester/Technical and Customer Support

  • Aug 2016 - Aug 2017

  Tested upcoming video game titles for quality assurance. Entered bug reports via JIRA. Provided technical support and customer service for various titles using Zendesk. Promoted to an administrative role. Tested upcoming video game titles for quality assurance. Entered bug reports via JIRA. Provided technical support and customer service for various titles using Zendesk. Promoted to an administrative role.



Avenida Inn St. Augustine

• St. Augustine, FL

• Front Desk Manager/Marketing Assistant

  • Feb 2006 - Feb 2010

  Performed various duties both as Front Desk Clerk and as Administrative/Marketing Assistant: customer service, reception, cash and credit card transactions for both the hotel and the separate restaurant, managed the hotel's website and online presence, coordinated with the hotel's management, coordinated with the St. Augustine Chamber of Commerce and Visit Florida regarding promotion of the hotel, interviewed candidates for employment. Performed various duties both as Front Desk Clerk and as Administrative/Marketing Assistant: customer service, reception, cash and credit card transactions for both the hotel and the separate restaurant, managed the hotel's website and online presence, coordinated with the hotel's management, coordinated with the St. Augustine Chamber of Commerce and Visit Florida regarding promotion of the hotel, interviewed candidates for employment.