Experience

The Reynolds Company

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • jun. de 2021 - - actualidad



W.N. Kirkland, Inc.

• Operations Administrator

  • feb. de 2018 - may. de 2021



Southeast Ohio Financial Services

• Financial Accountant

  • jul. de 2014 - may. de 2016

  Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Prioritize, complete multiple tasks simultaneously and follow through to achieve project goals. Data entry, Medlin payroll, QuickBooks, preparing tax returns with Drake Tax Software, bookkeeping, draft meeting agendas, maintain electronic and paper files, disperse mail, make copies, send faxes and handle all incoming and outgoing correspondence, manage the day-to-day calendar for the company's owner.



Nc Department Of Commerce

• United States
• Market Research
• 1 - 100 Employee

• Processing Assistant IV

  • ago. de 2013 - jul. de 2014

  Responsible for managing the progression of workers compensation cases from case opening to final disposition. Open cases in the Industrial Commission database, researched workers compensation insurance coverage, verified the accuracy of data submitted, ensured compliance with statutory reporting benchmarks, and helped compile statistical data. Made copies, sent faxes and handled all incoming and outgoing correspondence. Respond to approximately 40,000 annual telephone calls and emails. Dispersed incoming mail to correct recipients throughout the office.



Analytics8 | Data & Analytics Consultancy

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Development Rep

  • may. de 2011 - jun. de 2012

  Coordinated the Sales Force with past & present clients, selling, prospecting & proactively working within the assigned territory with the clients to identify additional educational services & product opportunities. Qualifying & transferring project leads to the outside sales team. Maintained electronic & paper files, give an up-to-date Sales Force pipeline status, created weekly & monthly reports. Managed the day-to-day company Outlook calendar for daily conference calls & meetings. Properly routed agreements, contracts & invoices through the signature & payment process.



Kogent Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• BI Deployment Specialist

  • dic. de 2010 - abr. de 2011

  Coordinated the Sales Force with past & present clients, selling prospecting & proactively working within the assigned territory with the clients to identify additional educational service & product opportunities. Qualify & transferring project leads to the outside sales team. Handling of all necessary enrollments, class registration, and appropriate follow up call campaigns. Coordinated the Sales Force with past & present clients, selling prospecting & proactively working within the assigned territory with the clients to identify additional educational service & product opportunities. Qualify & transferring project leads to the outside sales team. Handling of all necessary enrollments, class registration, and appropriate follow up call campaigns.



Dunn Solutions, a KaarTech Company

• United States
• Information Technology & Services
• 100 - 200 Employee

• Inside Acct Mgr

  • feb. de 2007 - dic. de 2010

  Drafted meeting agendas, supplied advance materials & executed follow-up for meetings & team conferences. Managed the receptionist area, including greeting visitors & responding to telephone & in-person request for information. Maintained electronic & paper files. Served as central point of contact for all outside vendors. Dispersed mail, organized files, faxed and scanned documents. Created weekly reports in Sales Force. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts & invoices through the signature process. Managed daily office operations & maintenance of equipment . Selling, prospecting, identifying educational needs, identifying additional product needs, handling all enrollments & class registrations. Making follow up calls.



Durham Regional Hospital

• Inside Acct Mgr

  • 2004 - 2007

  Managed, supervised, and coordinated the activities of Durham Regional Hospital Interim on Premise for over 350 employees. Management of office personnel including conducting interviews for potential hiring of personnel, managing the on-going scheduling of Float Pool, Reserve Staff Pool, agency staff, and direct management of clinical staff. Maintained a spreadsheet of all employee records and keeping them up to date on licenses and certifications. Managed daily office operations & maintenance of equipment, made copies, sent faxes & handled all incoming & outgoing correspondence. Served as central point for all hospital staff.