Director of Information Technology

• Sep 2023 - Present

Application Support Analyst

• Jun 2022 - Sep 2023

Oversee the installation, configuration, and implementation of computer applications. Evaluate existing software and application setup and identify areas for potential improvement by making application changes. • Implemented new faxing systems which lead to the elimination of analog faxing. • Developed cleanup process of employee LMS system to remove over 200 inactive accounts. Implemented an automated user creation and deletion process. • Administered new telehealth systems for… Show more Oversee the installation, configuration, and implementation of computer applications. Evaluate existing software and application setup and identify areas for potential improvement by making application changes. • Implemented new faxing systems which lead to the elimination of analog faxing. • Developed cleanup process of employee LMS system to remove over 200 inactive accounts. Implemented an automated user creation and deletion process. • Administered new telehealth systems for behavioral health. • Led the clean up of Sleep Lab computers and servers. Learned the entire design of the interconnections throughout the Sleep Lab. • Implemented changes to new employee training to streamline the onboarding process.

IT Site Operations II

• May 2020 - May 2022

Provided technical support at the operational level. Resolved mid and top-level technical issues to end point devices. Performed technical assignments and projects for the IT Department under minimal supervision. • Implemented new endpoint replacement calculation process that was rolled out to all facilities throughout the company. • Developed desktop, printer, and mobile setup policy and procedure to streamline process and educated new technicians on all policies and… Show more Provided technical support at the operational level. Resolved mid and top-level technical issues to end point devices. Performed technical assignments and projects for the IT Department under minimal supervision. • Implemented new endpoint replacement calculation process that was rolled out to all facilities throughout the company. • Developed desktop, printer, and mobile setup policy and procedure to streamline process and educated new technicians on all policies and procedures. • Facilitated desktop weekly meeting to share information among sites leading to the identification and resolution of incidents in a more timely manner. • Led the implementation of Dell Tech Direct for all desktop techs resulting in receiving replacement parts sooner. • Updated all 14 computers in the Chemistry Lab from Windows 7 to Windows 10. • Completed over 90% of tickets within 5 business days exceeding SLA requirement. • Developed and implemented e-waste and toner recycling program resulting in keeping over 3,000 pounds of technology out of the landfill.

IT Site Operations Desktop I

• Jun 2019 - May 2020

Provided technical support at the operational level. Resolved mid-level technical issues to end point devices and performed routine technical assignments. • Updated three XP computers to Windows 10 eliminating security risk to the network. • Maintained a 4.9 out of 5 customer satisfaction rating based on ticket completion surveys on over 600 tickets. • Managed the move of an entire department of 36 computers and 5 printers to other locations throughout the facility including one… Show more Provided technical support at the operational level. Resolved mid-level technical issues to end point devices and performed routine technical assignments. • Updated three XP computers to Windows 10 eliminating security risk to the network. • Maintained a 4.9 out of 5 customer satisfaction rating based on ticket completion surveys on over 600 tickets. • Managed the move of an entire department of 36 computers and 5 printers to other locations throughout the facility including one building without internet. • Setup over 300 remote users with SafeNet multifactor authentication to ensure secure access to the network. • Completed entire site asset inventory identifying over 100 assets not previously documented.

Academic Technologist

• Jul 2016 - May 2019

Facilitated and managed training, modeling, and assisted teachers in integrating technology in the classroom to improve student achievement. • Managed classroom technology budgets of more than $500,000 to include Major Capital Outlay and Operating budgets. • Communicated with faculty about classroom technology changes resulting in receiving an increased customer satisfaction rating from 82% to 98%. • Developed and facilitated technology professional development training that aligned… Show more Facilitated and managed training, modeling, and assisted teachers in integrating technology in the classroom to improve student achievement. • Managed classroom technology budgets of more than $500,000 to include Major Capital Outlay and Operating budgets. • Communicated with faculty about classroom technology changes resulting in receiving an increased customer satisfaction rating from 82% to 98%. • Developed and facilitated technology professional development training that aligned with the strategic plan. • Server on boards for the Employee Advisory Committee, Faculty Advisory Board, Technology Integration Group, and Employee Tuition Committee. • Created knowledge base self-help for students and staff users. • Designed and implemented student laptop and classroom technology training program.

Help Desk Support/Adminstrative Assistant

• Dec 2012 - Jul 2016

Performed troubleshooting, diagnosing, resolving, and documenting hardware, software, peripheral and network related technical issues. • Tracked all outstanding tickets, working closely with other department personnel to ensure any problems are resolved in a timely manner resulting in a 20% decrease in the average ticket completion time. • Updated all IT department web pages using Dreamweaver and WordPress. • Implemented knowledge base system to allow user self-service and staff to… Show more Performed troubleshooting, diagnosing, resolving, and documenting hardware, software, peripheral and network related technical issues. • Tracked all outstanding tickets, working closely with other department personnel to ensure any problems are resolved in a timely manner resulting in a 20% decrease in the average ticket completion time. • Updated all IT department web pages using Dreamweaver and WordPress. • Implemented knowledge base system to allow user self-service and staff to resolve tickets in a timelier manner. • Created an Access database system to track, check-in and check-out all ink and toner resulting in a 30% savings by eliminating waste. • Led the implementation and training for electronic purchase order system. • Managed office related budgets of $100,000 annually.

Aviation Operations Specialist

• Jan 2005 - Mar 2009

Scheduled, cleared, and dispatched aviation assets. Processed cross-country, international, and local flight plans with other agencies; maintained Security Clearance and flight information. Coordinated ground services for transient aircraft; interpreted and posts weather reports; mastered terminology used in air navigation; worked with air traffic control advisory procedures; assisted in the development of the crash rescue plan. Performed technical counseling and guidance to personnel; received… Show more Scheduled, cleared, and dispatched aviation assets. Processed cross-country, international, and local flight plans with other agencies; maintained Security Clearance and flight information. Coordinated ground services for transient aircraft; interpreted and posts weather reports; mastered terminology used in air navigation; worked with air traffic control advisory procedures; assisted in the development of the crash rescue plan. Performed technical counseling and guidance to personnel; received and processed classified material safeguarding sensitive organizational information and personnel records according to regulations. Show less Scheduled, cleared, and dispatched aviation assets. Processed cross-country, international, and local flight plans with other agencies; maintained Security Clearance and flight information. Coordinated ground services for transient aircraft; interpreted and posts weather reports; mastered terminology used in air navigation; worked with air traffic control advisory procedures; assisted in the development of the crash rescue plan. Performed technical counseling and guidance to personnel; received… Show more Scheduled, cleared, and dispatched aviation assets. Processed cross-country, international, and local flight plans with other agencies; maintained Security Clearance and flight information. Coordinated ground services for transient aircraft; interpreted and posts weather reports; mastered terminology used in air navigation; worked with air traffic control advisory procedures; assisted in the development of the crash rescue plan. Performed technical counseling and guidance to personnel; received and processed classified material safeguarding sensitive organizational information and personnel records according to regulations. Show less