Experience

Destination Irvine

• United States
• Hospitality
• 1 - 100 Employee

• Senior Director of Sales & Marketing

  • Aug 2022 - Present

• Director of Sales and Marketing

  • Jan 2022 - Present



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales Executive at JW Anaheim Marriott

  • Aug 2021 - Jan 2022

• Destination Sales Executive at Irvine Marriott

  • Sep 2018 - Aug 2021

  Continually amplify business exposure by executing familiarization visits with top deployed accounts and sales account executives. Craft personalized site visits and research market to establish advantage over competition. Consistently meet contract closure goals. Conduct back-yard account blitzes, and attend community events and trade shows to generate leads. Utilize proven methodologies to maximize revenue while maintaining customer loyalty. Promote internal and external brand awareness. Monitor team performance to ensure adherence with expectations for quality/efficiency.Key Accomplishments:▪ Successfully produced $715K actual hotel revenue since October 2018 by participating in the Western Mountain Pacific (WMP) and Southwest (SW) reverse trade shows on an annual basis.▪ Closed largest contract in hotel history—$4+ million total value, with $200+K in pure profit as room rental.▪ Boosted volume of room nights per booking by 37.9% by targeting large room blocks within sales funnel.▪ Increased catering revenue by 6.5% and number of room nights by 18.3% compared to 2017. Show less

• Senior Sales & Event Manager at Anaheim Marriott

  • Oct 2016 - Sep 2018

  Consistently met and surpassed revenue goals by reaching average of more than 500 affiliate quotes every year. Acted as hiring manager to recruit qualified staff for hourly roles within the department; oversaw entire interviewing and hiring process. Enabled solicitation and fulfillment of affiliate business through proactive contributions to catering forecasting. Governed soliciting, negotiating and contracting for affiliate events, including leadership of affiliate event coordinators.Key Accomplishments:▪ Coordinated sale and servicing of the highest revenue generating and high-profile affiliate events.▪ Attained $2.1 million actualized affiliate catering revenue in 2017 and $2.3 million in 2018.▪ Upheld consistent rank among Top 10 for sales satisfaction, with 60% surveys from affiliate events.▪ Secured affiliate business by attending conventions that would be held at Anaheim Marriott in the future. Show less

• Event Planning Manager at Anaheim Marriott

  • Feb 2014 - Oct 2016

  Coordinated and executed full-scale logistics for large, city-wide trade shows and exhibit halls in close collaboration with multiple city entities. Conducted pre- and post-event meetings to communicate requirements, address issues, and gain feedback from customers and employees. Emphasized customer satisfaction during departmental meetings, with a focus on continuous improvement. Strategically managed $8.9 million in catering and sleeping room revenue for 2016.Key Accomplishments: ▪ Secured President’s Circle Award in 2016 for Top 7% in sales, revenue, and event managers in Americas.▪ Achieved 100% excellent individual planning phase event satisfaction survey (ESS) score in 2016.▪ Revamped pre-con meeting LSOP and implemented pre-con training for all new managers in the hotel. Show less

• Meetings and Special Events Manager at The Ritz-Carlton, St Thomas

  • Sep 2012 - Feb 2014

  Delivered expertise for the successful planning of high-end corporate incentive groups and local/social events. Secured décor, entertainment, and collaborated on design of custom menus. Supported development and implementation of departmental strategies and ensured effective execution of brand initiatives. Created event management strategy aligned with corporate business objectives. Communicated clear, consistent message regarding departmental goals.Key Accomplishments:▪ Co-led transformation of amenity book to conform with company standards through coordination with Director of Spa & Retail, Director of Restaurants, Executive Chef, Pastry Chef, and In-Room Dining Manager.▪ Acted as the Lead Event Manager for executing the comprehensive revision of the banquet menu in 2014.▪ Maintained room forecast accuracy above 90% corporate goal and constantly exceeded up-selling goals. Show less

• Event Planning Manager at Frenchman’s Reef Marriott, St. Thomas

  • Jan 2011 - Sep 2012

  Organized events in alignment with client requirements and budget. Safeguarded fulfillment and surpassing of the client’s expectations through close partnership with leadership of each department. Forged strong relationships with vendors to optimize pricing. Reviewed customer service data to identify service failures and guide problem resolutions.Key Accomplishments:▪ Increased revenue by up-selling menu selections, décor, and entertainment, and negotiating with vendors.▪ Participated in forecasting meetings with Director of Revenue Management and Director of Event Planning Show less

• Event Coordinator at Frenchman’s Reef Marriott, St. Thomas

  • Feb 2010 - Feb 2011

  Delivered key assistance to four event managers and an Event Director, performing wide-ranging administrative tasks and leading small local groups. Served as a liaison and mediator between Event Manager, client, hotel, and vendors



Morrison Healthcare

• United States
• Food and Beverage Services
• 700 & Above Employee

• Food Service Operations / Retail Manager at Providence

  • May 2021 - Aug 2021

  Manage Front of House dining operations as well as the catering department. Implement plans to improve service, quality and profitability. Plan special hospital events in conjunction with vendors and other departments in the hospital. Manage Front of House dining operations as well as the catering department. Implement plans to improve service, quality and profitability. Plan special hospital events in conjunction with vendors and other departments in the hospital.



Aramark Healthcare+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Food Service Operations / Retail Manager at Providence

  • Oct 2020 - May 2021

  Lead and develop a team of seventeen caregivers while nurturing and maintaining great client relations. Ensures maximum productivity by observing and modifying labor, food portions and menus. Ensures compliance hours, safety, and hospital rules and regulations Lead and develop a team of seventeen caregivers while nurturing and maintaining great client relations. Ensures maximum productivity by observing and modifying labor, food portions and menus. Ensures compliance hours, safety, and hospital rules and regulations



Resort Adventure Center (Destination Management Company)

• Virgin Islands (U.S.)

• Concierge Supervisor

  • Mar 2009 - Feb 2010

  Coordinated excursions, dine-arounds, and transportation for groups of up to 500. Provided supervision and guidance to a team of 10 tour agents and processed agent commission. Coordinated excursions, dine-arounds, and transportation for groups of up to 500. Provided supervision and guidance to a team of 10 tour agents and processed agent commission.