Experience

FamilyLife

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Customer Service Specialist

  • Sep 2018 - Present

  Customer-focused in the non-profit industry. Excellent performance handling customer inquiries, complaints, questions, and requests. Calm angry callers, repair trust, locate resources for problem resolution. Passionate about building a strong customer relationship, building brand loyalty, and equipping customer engagement. KEY ACCOMPLISHMENTS • I consistently met weekly goals set forth by the organization. • Attained Service Specialist of the Year Award in the first year employed with the organization. • Resolved customers’ complaints while identifying problems and taking appropriate corrective action. Show less



Palco, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Processing Specialist II

  • Feb 2017 - Aug 2018

  Managed millions of dollars annually for programs across the United States, serving as a claims processing and fiscal agent vendor. Maintained a role that involves receiving payment requests, accounts payable, processing and mailing checks, securing receipts for payments, billing, and providing a range of reporting and reconciliation services to account for public funds. KEY ACCOMPLISHMENTS • Ensure compliance, transparency, and program integrity in all areas. • Demonstrated Quality Assurance compliance information for special reports ensuring accuracy of data. Show less



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Preparer

  • Jan 2016 - Apr 2017

  Executed strategic measures to prepare tax returns for corporate entities and individuals in high pressure and fast-paced environment while under deadline restraint. Ensured the accuracy of returns through proper analysis, evaluation and reviewing for errors to provide appropriate resolution. Maximized benefits for each case by recognizing potential credits and deductions and advising clients against hypothetical tax liabilities. KEY ACCOMPLISHMENTS: · Demonstrated excellent communication and analytical skills and accuracy with data entry. · Exhibited poise and professionalism while handling highly sensitive and confidential information. Show less



CT&T, Inc. (now Palmetto Engineering & Consulting)

• United States
• Telecommunications
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2013 - Jul 2015

  Provided administrative assistance of a complex nature in support of management while coordinating the daily operations of the department. Independently drafted daily analytical reports, executive-level summaries and presentations for delivery to management and acted as project coordinator on special projects related to research, collection of materials, scheduling of meetings and conferences and project follow-up. Key Accomplishments: Managed financial matters associated with payments and invoices for clients and vendors. Demonstrated ability to execute a variety of problem-solving methods for a myriad of situations. Show less



OPTIONS PREGNANCY RESOURCE CENTERS INC

• United States
• 1 - 100 Employee

• Parenting Outreach Educator

  • Jan 2009 - Jan 2012

  Assisted in the development of a new department for Parenting Outreach to provide direct services to help families access resources. Ensured that youth between the ages of 13 and 24 received appropriate mentorship on parenting and essential life skills. Maintained accurate records on participant families and tracked progress toward family service goals. KEY ACCOMPLISHMENTS: · Assisted families in increasing empowerment for utilizing resources to address long-term family goals. · Taught program curriculum the accredited ACE Program – CHS. Show less