Mortgage Agent

• Mar 2021 - Present

Business Owner / Lead Treasure Hunter

• Jan 2015 - Present

The Haberdashery is a finely curated vintage & preloved fashion boutique. I personally source all of my pieces and operate an online Etsy shop as well as participate in various Vintage trade shows and conventions throughout the Hamilton and Toronto areas. The Haberdashery is a finely curated vintage & preloved fashion boutique. I personally source all of my pieces and operate an online Etsy shop as well as participate in various Vintage trade shows and conventions throughout the Hamilton and Toronto areas.

Visual Merchandise Manager

• Jan 2013 - Jul 2013

Ensure overall visual presentation of the store meets brand standards to guarantee an excellent customer experience within the store environment while meeting the needs of the business.- Supports store leadership with planning and execution of all merchandising directives- Collaborates with store leadership and initiates the process of replenishment and re-merchandising in lieu of sell through to meet business objectives and stimulate sales - Provides in the moment coaching on sales floor related to merchandising - Maintains brand standards as related to visual merchandising, presentation andmarketing - Provides feedback to leadership regarding merchandising concerns and opportunities - Shares customer feedback to leadership team to improve overall customer experience

Store Manager

• Aug 2011 - Jan 2013

Responsible for providing an unsurpassed level of client service in a high end retail environment. - Ensure continuous maximization of sales by analysis of store and sales associate statistical performance, by setting goals for each team member and developing an action plan for success. - Organize and oversee all bi-weekly window/floorset changes as visual merchandising team leader. - Recruit, interview, train, and coach Assistant Management and Sales Associates - Manage payroll and all controllable expenses while protecting assets through reinforcement of loss prevention procedures. - Adhere to all internal client service standard guidelines including relationship building and retention - Consistently forecast needs of the business and maintain operational efficiency of the store.

Assistant Store Manager/Visual Merchandise Manager

• Jun 2010 - Aug 2011

Responsible for providing an unsurpassed level of client service in a high end retail environment - Accountable for personal hourly sales targets. - Organized and oversaw all window/floorset changes as visual merchandising team leader. - Assisted in recruiting, interviewing, training, coaching, and maintaining stylists. - Implemented new Loss Prevention techniques. Saw a significant decrease in shrink percentages in all subsequent inventory analysis. - Adhered to all internal client service standard guidelines including relationship building via the Clientelling program. - Processed incoming and outgoing shipments.

Financial Services Manager

• Sep 2007 - Aug 2009

- Build strong relationships with customers in an exciting, sales-focused environment. - Retain and expand customer relationships to achieve retention, sales, service and profitability objectives.- Identify opportunities to increase share of wallet by using advice based sales and service principles, practices and techniques.- Profile customers to develop an understanding of their needs and identify referrals to BMO partners for customers with more complex financial needs.- Proactively listen, identify sales opportunities and solve problemsObtained:o Registered Investment Sales Representative (RISR) o Lending or Credit qualificationo Mutual Fund license

Sales Representative

• Jan 2005 - Aug 2007

- Meet or exceed sales targets by presenting customized solutions to our customers.- Assume responsibility for the knowledge of product, service and campaign/promotional offerings.- Actively participate in training and coaching initiatives.- Understanding of competitive products and ever changing promotional offers.- Provide after sale support by following-up as required/requested and thereby ensuring customer loyalty.- Solidify the customer/Bell relationship and take initiative to go the extra mile to exceed the customers' expectations.- Ensure customer conflict/objections/concerns are resolved, including escalating as required- Anticipate, analyze and communicate sales trends to store management.- Perform daily retail store tasks completely and accurately to ensure effective and efficient store operations