Client Service Engagement Manager

• Nov 2022 - Present

Serves as the primary point of contact for ION Analytics’ clients, provides direct client service, first line data analysis support for PrecisionIQ subscriptions, and is the main engagement lead for all ION data purchases and/or custom analytics projects. • Primary point of contact for all assigned IQSS pharma, biotech, and other industry-related clients • Manages the internal cycle of a custom analytic client engagement, from post proposal acceptance, confirmation on business requirements and related documentation, clarification of project milestones and associated timelines, final deliverable creation and customer presentation and sign-off. • Coordinates with internal teams (Data Product Management, Data Science, Sales, etc.) to develop and deliver analytics projects for client base. Show less

• Jan 2022 - Nov 2022

• Communicates with assigned account decision makers.• Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect patient experience or the client. • Works directly with key facility staff to proactively resolve barriers that may have negative effects for the client or patient, providing timely updates to their manager when unable to resolve any issues independently.• Reports regularly to Management providing updates on assigned clients’ status and issues that may be barriers to maximizing assigned client’s opportunity.• Management of the assigned client teams, including recruiting, interviewing, hiring, training, supervision, outcomes-based individual/team performance, promotions, counseling, and terminations.• Coordinates and leads regularly• Assists the Implementation Team in the transition of accounts to Central Processing Center, coordinating training and requesting and procuring reports as needed to support remotely managed access and affordability efforts.• Interfaces appropriately with administrators of Patient Assistance Programs, Co-Pay Assistance, Foundations, prior authorizations, benefit investigations, and any other systems/tools to help with access and affordability of patient’s medications.• Monitors internal software for receivables, logged problems, updates to program requirements, as well as standardized forms and letters.• Assists with annual budgeting process for assigned clients and contract renewals• Interfaces appropriately with key account team members with information relevant to additional products and services provided by ABC and its subsidiaries that may be of value to the client.• Develops and maintains an ongoing relationship with AB Account Managers of other solutions to maintain knowledge of all AB activity occurring at assigned clients.• Assists on special projects when requested by management. Show less

• Sep 2020 - Mar 2022

• Proactively and retrospectively interacts with key facility staff, patients, payers, and Patient Assistance Program representatives.• Identifies and determines if patients are qualified for Patient Assistance Programs.• Obtains appropriate signatures and documentation for completed Patient Assistance Applications prior to submission to te respective programs.• Ensures that patient-specific reimbursement related information in obtained and available for review.• Responsible to tracking replacement product, including maintenance of files and documentation for Patient Assistance Program application submissions.• Establishes business relationships with key hospital contacts, such as department managers, to keep the facility updated on any changes regarding the Patient Assistance Programs.• Reports regularly to Patient Assistance Management to provide updates on assigned clients status and issues that are possible barriers to maximizing product recovery opportunities. Show less

Intake/Authorization Coordinator

• May 2018 - Sep 2020

• Evaluated referrals against branch service model parameters. • Complied with reimbursement for products and services in compliance with company policy and goals, to include drug, supply, and equipment selection and utilization. • Participated in the submission of clean claims through compliance to proper pharmacy billing procedures. • Communicated with various payors, referral sources, patients, and sales representatives. • Verified eligibility and benefits accurately and in a timely manner in accordance with company policies. • Obtained initial authorizations following company policy and maintains authorization extensions for all patients as appropriate. • Processed all required paperwork according to established procedures. • Ensured all documentation needed for billing is collected prior to or soon after accepting a referral. • Answered telephone calls and emails in a professional and timely manner. Show less

Medication Reconciliation Technician

• Jan 2018 - Jan 2019

• Assisted in on-the-job training of pharmacy school students on monthly rotation. • Verified medication history and allergies via patient/family interviews at the time of admission, transfer, or discharge within the medical center. • Organized medication reconciliation data in daily and monthly reports. • Assisted in on-the-job training of pharmacy school students on monthly rotation. • Verified medication history and allergies via patient/family interviews at the time of admission, transfer, or discharge within the medical center. • Organized medication reconciliation data in daily and monthly reports.

Senior Certified Pharmacy Technician

• Nov 2017 - May 2018

• Prepared IV medications and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines. • Documented IV admixture and clean room suite sterility testing. • Maintained proper documentation of inventory receiving and shipping of products. • Trained new-hire compounding technicians according to policy and 797 Sterile Compounding Guidelines. • Prepared IV medications and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines. • Documented IV admixture and clean room suite sterility testing. • Maintained proper documentation of inventory receiving and shipping of products. • Trained new-hire compounding technicians according to policy and 797 Sterile Compounding Guidelines.

Senior Certified Pharmacy Technician

• Apr 2016 - Nov 2017

• Assisted pharmacists in accurately filling inpatient and outpatient medications to be delivered/restocked in Accudose stations, patient specific medication bins, and/or directly to patients. • Prepared IV medications, such as antibiotics, narcotics, chemotherapy and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines. • Interviewed and enrolled patients in bedside medication program. • Assisted pharmacists in accurately filling inpatient and outpatient medications to be delivered/restocked in Accudose stations, patient specific medication bins, and/or directly to patients. • Prepared IV medications, such as antibiotics, narcotics, chemotherapy and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines. • Interviewed and enrolled patients in bedside medication program.

Certified Pharmacy Technician

• Aug 2015 - Sep 2017

• Assisted pharmacists in accurately filling inpatient medications to be delivered/restocked in Pyxis stations and patient specific medication bins. • Prepared IV medications, such as antibiotics, narcotics, and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines • Assisted pharmacists in accurately filling inpatient medications to be delivered/restocked in Pyxis stations and patient specific medication bins. • Prepared IV medications, such as antibiotics, narcotics, and nutritional supplement solutions. • Ensured sanitation and cleanliness of IV compounding areas according to 797 Sterile Compounding Guidelines

Adjunct Faculty Instructor

• Jun 2015 - Mar 2016

• Prepared syllabi, student activities, and learning materials for course instruction. • Provided educational course instruction on the subject matters of Math for Healthcare Professionals, Pharmacology, Pharmacy Law and Ethics, and Pharmacy Calculations. • Sustained effective relationships with students, faculty, and staff. • Maintained documents for student attendance, grading, and classroom incidents. • Prepared syllabi, student activities, and learning materials for course instruction. • Provided educational course instruction on the subject matters of Math for Healthcare Professionals, Pharmacology, Pharmacy Law and Ethics, and Pharmacy Calculations. • Sustained effective relationships with students, faculty, and staff. • Maintained documents for student attendance, grading, and classroom incidents.

Medication Reconciliation Technician

• Jan 2014 - Jun 2015

• Assisted in on-the-job training of pharmacy school students on monthly rotation. • Verified medication history and allergies via patient/family interviews at the time of admission, transfer, or discharge within the medical center. • Organized medication reconciliation data in daily and monthly reports. • Assisted pharmacists in accurately filling inpatient medications to be delivered/restocked in Accudose stations and nurse carts. • Revised policy and procedure manuals and daily reports for surgery medication reconciliation services. Show less

Certified Pharmacy Technician

• Feb 2012 - Feb 2014

• Prepared pharmaceuticals for dispensing to patients by selecting, counting, and packaging for pharmacist review. • Compounded products by combining several ingredients after review of calculations and measurements by a licensed pharmacist. • Assisted the pharmacist in provision of pharmaceutical care by reviewing and entering data into the pharmacy information system, answering telephone calls, and greeting customers. • Maintained working inventory within established pharmacy guidelines by reviewing stock levels, recording for order, removing stock from storage areas for returns, and replenishing active use areas. Show less

Certified Pharmacy Technician/Operations Specialist

• Jul 2008 - Jan 2010

• Ensured that dispensaries were correctly credentialed with insurance companies. • Developed and maintained profit analysis databases for marketing. • Ordered, received, and shipped pharmaceuticals to physician dispensaries. • Provided customer service support such as answering telephones, assisting visitors, and resolving customer complaints. • Ensured that dispensaries were correctly credentialed with insurance companies. • Developed and maintained profit analysis databases for marketing. • Ordered, received, and shipped pharmaceuticals to physician dispensaries. • Provided customer service support such as answering telephones, assisting visitors, and resolving customer complaints.

Certified Pharmacy Technician

• Nov 2005 - Jul 2008

• Prepared pharmaceuticals for dispensing to patients by selecting, counting, and packaging for pharmacist review. • Compounded products by combining several ingredients after review of calculations and measurements by a licensed pharmacist. • Assisted the pharmacist in provision of pharmaceutical care by reviewing and entering data into the pharmacy information system, answering telephone calls, and greeting customers. • Maintained working inventory within established pharmacy guidelines by reviewing stock levels, recording for order, and replenishing active use areas. Show less

Customer Service Clerk/Pharmacy Technician

• Aug 2002 - May 2005

• Prepared pharmaceuticals for dispensing to patients by selecting, counting, and packaging for pharmacist review. • Compounded products by combining several ingredients after review of calculations and measurements by a licensed pharmacist. • Maintained working inventory within established pharmacy guidelines by reviewing stock levels, recording for order, removing stock from storage areas and replenishing active use areas. • Provided customer service support such as answering telephones and assisting customers with purchases. Show less