Mishika Shah
Product Manager at Zūm Rails- Claim this Profile
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Bio
Credentials
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Product Strategy Micro-Certification (PSC)™️
Product SchoolNov, 2023- Nov, 2024 -
Better User Stories
Mountain Goat SoftwareJan, 2023- Nov, 2024 -
Agile at Work: Planning with Agile User Stories
LinkedInMay, 2022- Nov, 2024 -
The Aspire Edge: Business Skills for Financial Services
Toronto Finance InternationalNov, 2020- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceSep, 2020- Nov, 2024 -
Excel Essential Training (Office 365)
LinkedInApr, 2020- Nov, 2024 -
Introduction to Web APIs
LinkedInApr, 2020- Nov, 2024
Experience
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Zūm Rails
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Canada
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Financial Services
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1 - 100 Employee
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Product Manager
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May 2021 - Present
Product manager for Canadian payment service provider Responsible for directly working with business stakeholders for defining product vision, backlog prioritization, roadmapping and documenting requirements for the B2B payments platform Assist throughout the end-to-end software development life cycle right from ideation, prototyping to go-to-market strategy in collaboration with cross-functional teams to consistently bring to market high impact and successful… Show more Product manager for Canadian payment service provider Responsible for directly working with business stakeholders for defining product vision, backlog prioritization, roadmapping and documenting requirements for the B2B payments platform Assist throughout the end-to-end software development life cycle right from ideation, prototyping to go-to-market strategy in collaboration with cross-functional teams to consistently bring to market high impact and successful products/features Drive iterative and continuous improvement in team process and workflows, ultimately resulting in cost savings, improved quality and new efficiencies for team Partner with integration vendors during the product development phase, considering scope and requirements Built and led the invoicing and subscriptions product to complement the legacy product and providing end-to-end financial interaction Built and led the MVP of “Insights” - a product that uses analytics to transform raw transactional data into actionable insights for decision making Show less Product manager for Canadian payment service provider Responsible for directly working with business stakeholders for defining product vision, backlog prioritization, roadmapping and documenting requirements for the B2B payments platform Assist throughout the end-to-end software development life cycle right from ideation, prototyping to go-to-market strategy in collaboration with cross-functional teams to consistently bring to market high impact and successful… Show more Product manager for Canadian payment service provider Responsible for directly working with business stakeholders for defining product vision, backlog prioritization, roadmapping and documenting requirements for the B2B payments platform Assist throughout the end-to-end software development life cycle right from ideation, prototyping to go-to-market strategy in collaboration with cross-functional teams to consistently bring to market high impact and successful products/features Drive iterative and continuous improvement in team process and workflows, ultimately resulting in cost savings, improved quality and new efficiencies for team Partner with integration vendors during the product development phase, considering scope and requirements Built and led the invoicing and subscriptions product to complement the legacy product and providing end-to-end financial interaction Built and led the MVP of “Insights” - a product that uses analytics to transform raw transactional data into actionable insights for decision making Show less
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5paisa
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India
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Financial Services
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300 - 400 Employee
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Product Manager
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Feb 2019 - Dec 2019
Outlined Vision for Mutual funds/Personal Loans and created an achievable strategic product roadmap using Agile development methodology for bringing features to production Established a close relationship with stakeholders to ensure business requirements are translated into the right products/features Led and managed projects and teams through all phases of SDLC for both mobile/web, conducted sprint refinements & retrospectives Created Business requirement documents, technical user… Show more Outlined Vision for Mutual funds/Personal Loans and created an achievable strategic product roadmap using Agile development methodology for bringing features to production Established a close relationship with stakeholders to ensure business requirements are translated into the right products/features Led and managed projects and teams through all phases of SDLC for both mobile/web, conducted sprint refinements & retrospectives Created Business requirement documents, technical user stories, refined sprint backlog, managed product backlog using Microsoft’s Team Foundation Server, defined acceptance criteria and designed initial wireframes to facilitate the design team Partnered with TPSL to integrate their mandate authorization kit with 5paisa application to facilitate easy SIP installments and improve customer stickiness which increased the number of SIP mandates approved each month by ~60% Reduced the turnaround time for SIP order placement to less than 2 minutes by integrating UPI gateway for payments Revamped the website/optimized flows to enhance user interface and user experience, incorporated funnels to track conversions/dropouts at each stage. This increased active sessions and conversions by ~35%. Worked with the marketing team to formulate new strategies that resulted in ~16% month-on-month increase in number of new SIPs; analyzed competitive products, features, market trends to identify opportunities and drive innovative and creative ideas Ensured products met or exceeded customer expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts Performed User Acceptance Testing (UAT) to ensure that the functionality met the acceptance criteria(s) Monitored and assessed the KPIs on a regular basis, made data-driven decisions Trained inbound customer sales team on the functionality, benefits and capabilities of features developed with every release Show less Outlined Vision for Mutual funds/Personal Loans and created an achievable strategic product roadmap using Agile development methodology for bringing features to production Established a close relationship with stakeholders to ensure business requirements are translated into the right products/features Led and managed projects and teams through all phases of SDLC for both mobile/web, conducted sprint refinements & retrospectives Created Business requirement documents, technical user… Show more Outlined Vision for Mutual funds/Personal Loans and created an achievable strategic product roadmap using Agile development methodology for bringing features to production Established a close relationship with stakeholders to ensure business requirements are translated into the right products/features Led and managed projects and teams through all phases of SDLC for both mobile/web, conducted sprint refinements & retrospectives Created Business requirement documents, technical user stories, refined sprint backlog, managed product backlog using Microsoft’s Team Foundation Server, defined acceptance criteria and designed initial wireframes to facilitate the design team Partnered with TPSL to integrate their mandate authorization kit with 5paisa application to facilitate easy SIP installments and improve customer stickiness which increased the number of SIP mandates approved each month by ~60% Reduced the turnaround time for SIP order placement to less than 2 minutes by integrating UPI gateway for payments Revamped the website/optimized flows to enhance user interface and user experience, incorporated funnels to track conversions/dropouts at each stage. This increased active sessions and conversions by ~35%. Worked with the marketing team to formulate new strategies that resulted in ~16% month-on-month increase in number of new SIPs; analyzed competitive products, features, market trends to identify opportunities and drive innovative and creative ideas Ensured products met or exceeded customer expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts Performed User Acceptance Testing (UAT) to ensure that the functionality met the acceptance criteria(s) Monitored and assessed the KPIs on a regular basis, made data-driven decisions Trained inbound customer sales team on the functionality, benefits and capabilities of features developed with every release Show less
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Product Manager
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May 2018 - Sep 2018
Participated in all phases of the software development life cycle, wrote technical user stories, developed use cases, etc. Assisted in requirement gathering and creating requirement documents; evaluated feasibility and discussed with development teams Defined product priorities through roadmap, cross-functional communication with marketing, sales and other teams Explored industry trends and upcoming technologies to solve pain points, gathered and analyzed user feedback Developed… Show more Participated in all phases of the software development life cycle, wrote technical user stories, developed use cases, etc. Assisted in requirement gathering and creating requirement documents; evaluated feasibility and discussed with development teams Defined product priorities through roadmap, cross-functional communication with marketing, sales and other teams Explored industry trends and upcoming technologies to solve pain points, gathered and analyzed user feedback Developed Strong analytical and problem-solving skills while working in a fast-paced environment with changing priorities Gained practical experience with Agile tools & methods such as Confluence, JIRA, Scrum/Kanban delivery frameworks Show less Participated in all phases of the software development life cycle, wrote technical user stories, developed use cases, etc. Assisted in requirement gathering and creating requirement documents; evaluated feasibility and discussed with development teams Defined product priorities through roadmap, cross-functional communication with marketing, sales and other teams Explored industry trends and upcoming technologies to solve pain points, gathered and analyzed user feedback Developed… Show more Participated in all phases of the software development life cycle, wrote technical user stories, developed use cases, etc. Assisted in requirement gathering and creating requirement documents; evaluated feasibility and discussed with development teams Defined product priorities through roadmap, cross-functional communication with marketing, sales and other teams Explored industry trends and upcoming technologies to solve pain points, gathered and analyzed user feedback Developed Strong analytical and problem-solving skills while working in a fast-paced environment with changing priorities Gained practical experience with Agile tools & methods such as Confluence, JIRA, Scrum/Kanban delivery frameworks Show less
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Product Manager
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May 2017 - Jul 2017
• Identified gaps in the current home loan system of client. • Designed and mapped flows for as-is and to-be processes. • Helped reduce the turnaround time for an application by suggesting reduction of 70 form fields. • Designed customer navigation journey on Microsoft Visio. • Designed wireframes for the revamped application form with reduced fields. • Developed a script for a chatbot to be implemented on the client website. • Identified gaps in the current home loan system of client. • Designed and mapped flows for as-is and to-be processes. • Helped reduce the turnaround time for an application by suggesting reduction of 70 form fields. • Designed customer navigation journey on Microsoft Visio. • Designed wireframes for the revamped application form with reduced fields. • Developed a script for a chatbot to be implemented on the client website.
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Education
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2014 - 2019
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MBA(tech), Information Technology -
2020 - 2021
Seneca College
Financial Planning, Finance and Financial Management Services -
2020 - 2020
Seneca College
Post Graduate Certificate, International Business
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