Experience

Navia Benefit Solutions, Inc.

• United States
• Human Resources
• 100 - 200 Employee

• Client Relationship Manager

  • Jul 2022 - Present

• Team Manager

  • Jul 2022 - Jul 2022

  o Answer general inquiries from employers via phone and the email to administer their plans.o Create custom reports for employers. Includes gathering and aggregating data.o Conduct research to answer employer inquiries and needs.o Attend benefit fairs and/or open enrollment meetings.o Organizing team meetings and one on ones for team of 6, payroll, performance reviews, comp, interview and hiring new team members.o Day to day help, training, support, and general questions across teams, o Point person for escalations through phone and email and in person meetings.



Navia Benefit Solutions, Inc.

• United States
• Human Resources
• 100 - 200 Employee

• Account Manager

  • Oct 2015 - Jul 2018

  o Attend benefit fairs and/or open enrollment meetings when needed.o Develop and maintain professional relationships with our larger/more complex clients through open and timely communication.o Responsible for guiding clients, through the plan renewal process and to communicate rate changes/guaranteeso Educate clients on healthcare reform, industry, or internal changes that may impact their benefit administration

• Account Associate

  • Sep 2013 - Oct 2015

  o Answer general inquiries from employer groups via the client support phone line and the employer services email queue.o Conduct welcome calls for new clients to introduce them to the administration tools for the products and services we will be providing the.o Support for Account managers

• Customer Service Representative

  • Feb 2013 - Sep 2013

  o Claims processing. o Answer general inquiries from employees via the customer service phone line email que.o Help employees understand and navigate their pretax benefits

• Data Entry Specialist

  • Nov 2012 - Feb 2013

  o Seasonal position, data entry of 1/1 benefit enrollments and miscellaneous projects as needed.