Experience

Diamond Developers

• United Arab Emirates
• Community Development and Urban Planning
• 1 - 100 Employee

• Customer Service Officer

  • Jun 2022 - Present

  Diamond Developers Co. Limited/ The Sustainable City Limited Dubai • Deal directly with customers either by telephone, electronically or face to face. • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Answer client telephone calls about query and concerns and escalate appropriately. • Promptly respond to general inquiries from staff and clients via telephone and e-mail and face to face. • Prepare and issue Property Sales Agreement, Tenancy and Ejari Contract. • Prepare and issue outgoing letters needed for relevant authorities and clients. • Work in close liaison with accounts department for receipts and auditing. • Maintain up-to-date data records and computer-based files. • Works cohesively with the Operations Manager on the company's day-to-day operating activities. • Assist resident's incoming and outgoing during the move in/out process including coordination with the security team. • Process and issue resident Access cards. • Issue payment orders for the daily operations expense in the community and monthly invoices from the contractors.



YBK GROUP

• Facilities Services
• 1 - 100 Employee

• Facilities Coordinator Cum Customer Service

  • Dec 2021 - Apr 2022

  • Prepare quotations and obtaining approvals from clients.• Making Work completion reports and technical reports• Upon receiving approval from clients, implement cost saving effectiveness by avoiding outsourcing of jobs, minimize subcontractor involv sarement• Prepare the Cost comparison sheet if required.Raising Purchase Requisition (PRI• Follow-up with procurement to get signed LPO Receive LPO in the system by service entry sheets for subcontractor works Sending LPO to Subcontractors Develop and draft various reports Weekly reports Monthly Reports as required by the Supervisors Monitor the PPM Submit monthly PPM report to Supervisors and team.• Assist in closing service orders/notifications by creating quotations/DMR.• Observing SAP System and updating Team Leader on Closing the tasks• Prepare Monthly Reports



EFS Facilities Services Group (EFS)

• United Arab Emirates
• Facilities Services
• 700 & Above Employee

• EXPO 2020 Host

  • Oct 2021 - Nov 2021

  • Offer consistently professional friendly warm and engaging serviceApproach proactively quests providing them with details related to the particular pavilion.• Managing queues and guest expectations during busy times • Monitoring guest numbers and flow inside the pavilion at all times. Approach proactively guests providing them with details related to theparticular pavilion.• Assure the well-being of all guests by maintaining a close, friendly yet discrete environment:• Strive to anticipate client needs wherever possible and react to these to enhance client satisfaction



EFS Facilities Services Group (EFS)

• United Arab Emirates
• Facilities Services
• 700 & Above Employee

• Customer Care Executive

  • May 2018 - Nov 2020

  Projects handled-Etihad Mubadia Schlumberger Musanada WP, EXPO, and others• Responsible for the day to day running of the buildings by coordinatingwith the technicians• Closely work on clients to analyze and identify devise strategies to• Overcome the lag the level of satisfactionTo register work requests and dispatch technicians for the successfulcompletion of the tasks with the help of CAFM system•Review of open work order status and updating the clients about the status• Coordinate with the Technical Team for client service preparing weekly andmonthly reports Prepare and issue predefined reports, which form part of the project andGents requirementsData Entry workfor all Sites. Making customer satisfaction surveys on a weekly basis to ensure the quality of the services provided by the company• To generate reports from CAFM system and analyze RCA for betterment inFM services