Experience

Chemitek Process Equipments Private Limited

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Sales and Marketing Manager

  • Oct 2023 - Present

  Valsad, Gujarat, India



Home First Finance Company (HFFC)

• India
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Dec 2021 - Oct 2023

  Mumbai, Maharashtra, India

• Area Customer Service Manager

  • Apr 2019 - Oct 2023

  Mumbai, Maharashtra, India  Manage/review/track complex and escalated customer service issues and ensure they are resolved in a timely manner.  Disbursements of HL, HL(Resale),BT-Top-up, Top-up, LAP cases and Commercial Loan.  Monitor branch operations thereby improving overall operational matrix.  Analyze statistics and compile accurate reports.  Responsible for managing and ensuring adherence to the laid down processes of branches within stipulated TAT.  Management of Pre-payments and Closure… Show more  Manage/review/track complex and escalated customer service issues and ensure they are resolved in a timely manner.  Disbursements of HL, HL(Resale),BT-Top-up, Top-up, LAP cases and Commercial Loan.  Monitor branch operations thereby improving overall operational matrix.  Analyze statistics and compile accurate reports.  Responsible for managing and ensuring adherence to the laid down processes of branches within stipulated TAT.  Management of Pre-payments and Closure activities.  Managing quality of portfolio, post disbursement documents and partly disbursed cases.  Promote cross-selling of insurance product.  Ensuring maximum ACH penetration of all the portfolio's & PDC monitoring.  Responsible for collections of customers in the portfolio.

• Customer Relationship Manager

  • Feb 2017 - Mar 2019

  Mumbai, Maharashtra, India



HDFC Bank

• India
• Banking
• 700 & Above Employee

• HR executive

  • Aug 2014 - Jul 2015

  Kanjurmarg,Mumbai • Using SAP for prechecking the papers of the candidates. • To prepare Offer Tracker on Daily Basis. • To check and release the offers of the candidates. • Making Dedupe file. • Making Live offer’s file. • Making PAD file of the Co-ex’s of the Bank. • To maintain Contract Master File. • Maintaining Contract Hiring Master File. • Mailing RSM, Supervisors for offer Letter renewal of Contract Employees. • To prepare offer letters of the Co-Executives. • To prepare… Show more • Using SAP for prechecking the papers of the candidates. • To prepare Offer Tracker on Daily Basis. • To check and release the offers of the candidates. • Making Dedupe file. • Making Live offer’s file. • Making PAD file of the Co-ex’s of the Bank. • To maintain Contract Master File. • Maintaining Contract Hiring Master File. • Mailing RSM, Supervisors for offer Letter renewal of Contract Employees. • To prepare offer letters of the Co-Executives. • To prepare relieving letters of the Co-Executives. • To prepare Assistant Vice President (AVP), Deputy Vice President (DVP,) Management Associate, Executive Trainee & Management Trainee Offer Letters. • Filing the offer letters and relieving letters. Show less