Misael Yanes
Customer Development Specialist/Program Coordinator at Neighborhood Sun- Claim this Profile
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Topline Score
Bio
Credentials
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Online Marketing Foundations
LinkedInSep, 2020- Oct, 2024
Experience
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Neighborhood Sun
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United States
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Customer Development Specialist/Program Coordinator
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Nov 2022 - Present
Answer incoming customer questions via phone, live chat, and email communications Improve collections efforts by tracking and analyzing data billing and invoice data Work with CRM tools to create and manage customer and operational issues Help plan and manage customer-focused events and promoting customer advocates Work on improving S.H.A.R.E program and Neighborhood Benefit Fund to provide renewable energy to those who cannot afford it Answer incoming customer questions via phone, live chat, and email communications Improve collections efforts by tracking and analyzing data billing and invoice data Work with CRM tools to create and manage customer and operational issues Help plan and manage customer-focused events and promoting customer advocates Work on improving S.H.A.R.E program and Neighborhood Benefit Fund to provide renewable energy to those who cannot afford it
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REI
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United Arab Emirates
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Information Technology & Services
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Membership Services Coordinator
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Apr 2022 - Dec 2022
Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback. Promoted the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training. Supported Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up. Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback. Promoted the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training. Supported Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
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Nordstrom
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United States
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Retail
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700 & Above Employee
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Fulfillment Coordinator
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Nov 2020 - Jan 2021
Utilized inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes Prepare and ship customer’s orders following quality, packing and shipping standards Utilized inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes Prepare and ship customer’s orders following quality, packing and shipping standards
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Asian American LEAD (AALEAD)
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United States
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Non-profit Organizations
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1 - 100 Employee
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Program Teacher
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Feb 2020 - May 2020
Created lesson plans and activities that catered to youth leadership, literacy and cultural empowerment Fostered a youth-focused environment that promoted their interests, development, and safety. Created lesson plans and activities that catered to youth leadership, literacy and cultural empowerment Fostered a youth-focused environment that promoted their interests, development, and safety.
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MOM's Organic Market
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United States
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Retail
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1 - 100 Employee
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Stocker
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Aug 2018 - Feb 2020
Resolved customer complaints and provided relevant information Collaborated with warehouse managers to review and analyze productivity, and discuss loss prevention Resolved customer complaints and provided relevant information Collaborated with warehouse managers to review and analyze productivity, and discuss loss prevention
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University of Maryland
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United States
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Higher Education
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700 & Above Employee
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Communications Intern
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Jan 2019 - Dec 2019
Created and maintained website content; including press releases, blog posts, archival research, etc. Posted items to the department’s social media outlets, helped in future expansion Contributed to a timeline/history of the department Created and maintained website content; including press releases, blog posts, archival research, etc. Posted items to the department’s social media outlets, helped in future expansion Contributed to a timeline/history of the department
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Association on American Indian Affairs
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United States
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Public Policy Offices
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1 - 100 Employee
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Communications Intern
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Jun 2019 - Aug 2019
Created and maintained a marketing campaign aimed at the Association’s yearly Repatriation conference Edited numerous white papers aimed at major media organizations Created and maintained a marketing campaign aimed at the Association’s yearly Repatriation conference Edited numerous white papers aimed at major media organizations
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Cabin John Ice Rink
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United States
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Spectator Sports
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1 - 100 Employee
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Manager on Duty
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Oct 2015 - Jul 2018
Under the supervision of the General Managers, assisted with maintaining safety regulations and the management of the facility Responsible for all cash handling including monetary deposits Organized training sessions for staff under the direction of the General Manager Under the supervision of the General Managers, assisted with maintaining safety regulations and the management of the facility Responsible for all cash handling including monetary deposits Organized training sessions for staff under the direction of the General Manager
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Education
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2018 - 2020
University of Maryland
Bachelor of Arts - BA, English Language and Literature, General -
2014 - 2017
Montgomery College
Associate of Arts - AA, General Studies -
2010 - 2014
St. John's College High School
High School Diploma
Community
