Experience

PIM Brands, Inc.

• United States
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Desktop Administrator

  • Jul 2013 - Present



Coby Electronics

• Lake Success, NY

• Systems Admnistrator

  • Apr 2010 - Apr 2013

  • Evaluated and compared new technologies and Software solutions. Made recommendations and some of the solutions that were approved are: o Configured, deployed, and managed Kaseya IT Systems and Asset Management o Configured, deployed, and managed Kaspersky Anti-virus o Configured, deployed, and managed Air-Watch Mobile Device Management (MDM) • Created documentation of IT assets audit process from zero • Created and updated standard IT procedures documentation • Purchased laptops, desktop, printers, and other products on time for new hires and other projects while saving time and money because of a good relationship with the vendors • Proactively managed the inventory and the warranty from vendors • Provided desktop support for 150 users in 5 different locations • Evaluated and compared Backup and Disaster Recovery Solutions like Avamar, Commvault, NetBackup, Acronis, etc. • Stayed on top of new trends and changes in the IT industry as well as mobile technologies • Reduced the amount of helpdesk calls by creating a set of how-to documents • Prepared presentations and conducted demonstrations to educate internal users on best practices. Also when new technologies were implemented to help users get the best out of the new changes and start contributing to reach the company goals Show less



Andin International

• Luxury Goods & Jewelry
• 1 - 100 Employee

• Technical Support

  • Aug 2009 - Feb 2010

  • Verified over-night processes, servers and services were up and running • Rotated and changed tapes for AS/400 backups • Created users and profiles in Windows Servers 2000/2003 and AS400 • Created and deployed images using Norton Ghost • Configured and deployed of PC's, printers, terminals, phone lines, and network printers for new users • Kept up to date inventory of PC's, peripherals and supplies • Provided daily technical support for network connectivity, e-mail and software applications • Communicated with managers and users to solve their problems as fast as possible and follow up to check if they were satisfied with the solution Show less



Andin Caribe Inc.

• Dominican Republic

• MIS Operations Supervisor

  • Sep 2005 - Mar 2009

  • Managed and trained 3 employees to provide IT support • Followed up with the managers and users request until completion • Updated and created intranet reports for the management team • Verified Windows Servers backups • Followed up with the local AS/400 daily and weekly backup • Developed, deployed, and followed up the backups in specials stations like Accounting, Payroll, HR, and management team and made sure those stations had priority for support • Reported problems with telephone extension from the service provider, configuration of the telephones and assigning new extensions for incoming users and followed up until completion • Followed up with the contracts from IBM and the inventory of the IBM terminals • Assigned and monitored user quotas in the local file server • Acted as the middle man between senior managers and supervisors from others department to ensure their goals and needs were meet • Coordinated deployments and upgrades with management, security, and MIS team for weekend and off-hours works Show less



Soluciones Estrategicas Empresariales

• Dominican Republic

• Senior Product Specialist

  • Sep 2001 - Feb 2005

  • Provided phone support for 60+ customers • Responsible for in home-support and schedule routine and maintenance visits to ensure customer satisfaction • Demoed and installed new ERP software for customers as per request • Supported and trained the users in business management Software (ERP) with integrated Accounting, Inventory Management, Sales Force Automation, Purchasing, Point-of-Sales (POS), etc. • Troubleshoot and evaluated the customer’s servers and desktop to make sure they were capable of running the applications Show less