Experience

Swirl Films

• Entertainment Providers
• 1 - 100 Employee

• Assistant Location Manager

  • Jan 2021 - Present



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Implementation Specialist

  • Mar 2015 - Jan 2021

  Builds files for conversion. Collaborates with other departments for the speedy completion of the file merger. Thoroughly reviews accounts/applications, handling high-volume inbound calls and determines their validity by using multiple systems and comparing them to account/application indicators Prevents fraud on numerous occasions, saving the company a great deal of revenue; satisfying and reassuring customers in their time of desperation. Utilizes a proactive approach that has resulted in capturing numerous accounts and expanding client base. Retains clients that have been impacted by fraud by escalating issues to the right department and reassuring their value to the company Encouraging quality guest experience by maintaining high-level customer satisfaction while resolving complex technical issues.