Mirza Vincetic

Client Care Technician at Caliber Communications
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Contact Information
Location
Hamilton, Ontario, Canada, CA
Languages
  • Croatian Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
  • Bosnian Native or bilingual proficiency
  • German Elementary proficiency
  • Russian Elementary proficiency
  • Korean Elementary proficiency
  • English Full professional proficiency

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Experience

    • Canada
    • Security and Investigations
    • 1 - 100 Employee
    • Client Care Technician
      • Aug 2020 - Present

    • Security Video Operator
      • Dec 2018 - Jul 2020

    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • English Teacher
      • Mar 2014 - Sep 2016
    • Head of the English Department
      • Jun 2011 - Nov 2011

      • Directed the English department of the Institute and ensured compliance to the Ontario Board of Education guidelines • Led the development of curriculum, daily lesson plans and long term lesson plans • Managed the development of ENG3U, ENG4U and OLC4U • Taught grade 11, 12 and standardized literacy classes • Conducted student assessments and evaluations as well as managed other teachers • Directed the English department of the Institute and ensured compliance to the Ontario Board of Education guidelines • Led the development of curriculum, daily lesson plans and long term lesson plans • Managed the development of ENG3U, ENG4U and OLC4U • Taught grade 11, 12 and standardized literacy classes • Conducted student assessments and evaluations as well as managed other teachers

    • English Teacher
      • Sep 2008 - Apr 2011

      • Taught a wide variety of classes from beginner to advanced English, covering a wide variety to topics including, history, general science and current events • Implemented a curriculum based on interactive reading, listening, and critical thinking skills • Consistently provided high quality education to both children and adults • Continually received monetary performance bonuses based on student retention, punctuality and reliability. • Taught a wide variety of classes from beginner to advanced English, covering a wide variety to topics including, history, general science and current events • Implemented a curriculum based on interactive reading, listening, and critical thinking skills • Consistently provided high quality education to both children and adults • Continually received monetary performance bonuses based on student retention, punctuality and reliability.

    • Canada
    • IT Services and IT Consulting
    • Media Analyst
      • 2006 - 2008

      • Conducted research on a broad spectrum of products and services including video games, movies, GPS systems, reality television and online printing among many • Contributed to the development of written reports for clients outlining research findings and recommendations • Conducted research on a broad spectrum of products and services including video games, movies, GPS systems, reality television and online printing among many • Contributed to the development of written reports for clients outlining research findings and recommendations

    • Senior Editor
      • 2006 - 2006

      • Performed the final stage editing of a national daily electronic newspaper publication • Maintained strict publishing deadlines while leading my team towards maintaining high quality, accurate publications. • Translated from Croatian, Serbian and Bosnian into English • Performed the final stage editing of a national daily electronic newspaper publication • Maintained strict publishing deadlines while leading my team towards maintaining high quality, accurate publications. • Translated from Croatian, Serbian and Bosnian into English

    • Canada
    • Retail
    • 700 & Above Employee
    • Customer Service/ Inventory Management
      • 2004 - 2006

      • I started my employment as a sales person and quickly got promoted to full time shipper receiver / inventory control • I constantly exceeded my sales goals and continued to sell equipment even when it was no longer part of my job description, because of my passion for customer service • I started my employment as a sales person and quickly got promoted to full time shipper receiver / inventory control • I constantly exceeded my sales goals and continued to sell equipment even when it was no longer part of my job description, because of my passion for customer service

    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Data Entry Clerk
      • 2000 - 2000

      • Responsible for transfer of confidential patient records from a paper based filing system into the newly created computerized data storage and filing system • Responsible for transfer of confidential patient records from a paper based filing system into the newly created computerized data storage and filing system

Education

  • McMaster University
    Bachelor of Arts, International Economics

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