Union Representative

• Jan 2023 - Present

Project Manager

• Mar 2020 - Dec 2022

In charge of our in-house corona mapping tool. The tool is designed to gather data from a host of sources and present the most up to date travel restrictions based on country of origin and destination country. In charge of our in-house corona mapping tool. The tool is designed to gather data from a host of sources and present the most up to date travel restrictions based on country of origin and destination country.

Senior Sales Support

• Dec 2019 - Feb 2020

While at Emirates I had a broad range of tasks to take care of: • Providing sales support to the Country Manager, Key Account Managers and Sales Executives, as well as Group Sales. • Working as a link between the sales force and the sales support team monitoring/developing pools of revenue, implementing strategies and action plans to grow and support sales revenue targets. • Monitoring performance of segments, sales channels, destinations and reporting of deviations. • Monitoring performance of accounts, work with business intelligence data, reports and keep track of sales targets. • Identifying pools of revenue incl. current and future diversification of destinations. • Identifying, exploring and developing sales leads. • Assisting the Key Account Managers and Sales Executives with updating and monitoring of agreements for Denmark/Nordics as well as supporting development of Nordic Key Accounts. • Weekly performance update as well as ad-hoc reporting on channel development, opportunities and deviations. • Ad-hoc back up, assisting with organizing and conducting promotional activities such as trade shows, product trainings, customer events, roadshows etc. • Handling trade and direct enquiries for Emirates net fare contract holders by actioning their requests in line with contractual requirements delivering high standard of service to clients. • Drafting response letters to general commercial correspondence, redirecting correspondence to relevant departments or sales sections where appropriate. • Handling various administrative sales-related tasks such as the preparation of sales calls, set-up and handling of customer contracts, customer telephone support, etc. • Focusing support for TMCs and Key Agency Accounts that underpin the Emirates Global and local Commercial Agreements. • Assisting Key Account Manager and Corporate Sales with updating and monitoring corporate agreements. Show less

System Support

• Jan 2016 - Dec 2019

- First line of technical support for our in house booking system Navigator

Assistant Product Manager

• Sep 2012 - Jan 2016

- Maintaining our supplier database- Maintaining supplier fare sheet database- Translating supplier data into an excel format supported by our system- Inhouse booking program support for all sales staff- Managing staff/client complaints

Partner Marketing Manager

• Apr 2014 - Dec 2015

- Coordinating marketing efforts with national tourism boards in order to expose them to the Nordic markets- Establishing new connections with potential markets and maintaining existing ones- Setting up marketing activities in order to reach agreed upon KPIs.- Delivering structured feedback and statistics to our partners regarding their markets and our performance in them

Travel Consultant

• Jan 2006 - Sep 2012

- Sales of travel solutions to a diverse portfolio of clients - Sales training of new staff