Experience

Mason-Brown IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• System Support Administrator

  • Apr 2023 - Present

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Monitoring and maintaining computer systems and networks. • Responding in a timely manner to service issues and requests. • Providing technical support across the company. • Setting up accounts for new users. • Repairing and replacing equipment as necessary. • Testing new technology. • Creating and setting new emails for users. • Following up with clients to ensure the problem is resolved. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2023 - Apr 2023

  Deal with customer queries regarding Telstra business.• Response to customer queries in a timely and accurate way, via phone, email or chat. • Identify customer needs and help customers use specific features. • Update our internal databases with information about technical issues and useful discussions with customers. • Follow up with customers to ensure their technical issues are resolved. • Update our internal databases with information about technical issues and useful discussions with customers. • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Show less



Al Bawani Co. Ltd.

• Sr. IT Engineer

  • Oct 2015 - Jan 2023

  IT Support, IT Solutions, Desktop Support, CCTV Cameras Configuration, IT Ticketing System, maintenance & troubleshooting, networking, wireless networking, Installations of all OS/software, drivers, installation of printer & plotters, servers, Active Directory, Group Policy, users creation, routers & switches, Email management, IT Assets / Inventory management, SIM cards management. IT Support, IT Solutions, Desktop Support, CCTV Cameras Configuration, IT Ticketing System, maintenance & troubleshooting, networking, wireless networking, Installations of all OS/software, drivers, installation of printer & plotters, servers, Active Directory, Group Policy, users creation, routers & switches, Email management, IT Assets / Inventory management, SIM cards management.



Pakistan Hajj Mission

• System Administrator

  • Sep 2014 - Oct 2014

  IT Solutions MS Office Office Management Attendance Management User Support Helpdesk Support IT Solutions MS Office Office Management Attendance Management User Support Helpdesk Support



Telephone Industries of Pakistan

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Information Technology Support Officer

  • Apr 2013 - Nov 2013

  Network Support and Maintenance, Web Development, IT Technical Support, Helpdesk, Computer Maintenance, Hardware/software troubleshooting Routers/Access points installation and configuration. Network Support and Maintenance, Web Development, IT Technical Support, Helpdesk, Computer Maintenance, Hardware/software troubleshooting Routers/Access points installation and configuration.



PTCL

• Investment Management

• IT Help desk

  • Mar 2013 - Apr 2013

  IT Solutions Network Troubleshooting Installation of Software, Antiviruses, Operating System IT Solutions Network Troubleshooting Installation of Software, Antiviruses, Operating System



National Radio Telecom Corporation of Pakistan

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Information Technology Support Officer

  • Aug 2010 - Sep 2010

  Management Information System Network Troubleshooting IT Solutions, Computer/Laptop troubleshooting, Software Support, Networking, Cabling, Routers / Access Points configuration Wireless Networking Management Information System Network Troubleshooting IT Solutions, Computer/Laptop troubleshooting, Software Support, Networking, Cabling, Routers / Access Points configuration Wireless Networking