Union Representative

• Jan 2023 - Present

Project Manager

• Mar 2020 - Dec 2022

In charge of our in-house corona mapping tool. The tool is designed to gather data from a host of sources and present the most up to date travel restrictions based on country of origin and destination country. In charge of our in-house corona mapping tool. The tool is designed to gather data from a host of sources and present the most up to date travel restrictions based on country of origin and destination country.

Senior Sales Support

• Dec 2019 - Feb 2020

While at Emirates I had a broad range of tasks to take care of: • Providing sales support to the Country Manager, Key Account Managers and Sales Executives, as well as Group Sales.• Working as a link between the sales force and the sales support team monitoring/developing pools of revenue, implementing strategies and action plans to grow and support sales revenue targets. • Monitoring performance of segments, sales channels, destinations and reporting of deviations.• Monitoring performance of accounts, work with business intelligence data, reports and keep track of sales targets.• Identifying pools of revenue incl. current and future diversification of destinations.• Identifying, exploring and developing sales leads.• Assisting the Key Account Managers and Sales Executives with updating and monitoring of agreements for Denmark/Nordics as well as supporting development of Nordic Key Accounts.• Weekly performance update as well as ad-hoc reporting on channel development, opportunities and deviations.• Ad-hoc back up, assisting with organizing and conducting promotional activities such as trade shows, product trainings, customer events, roadshows etc.• Handling trade and direct enquiries for Emirates net fare contract holders by actioning their requests in line with contractual requirements delivering high standard of service to clients.• Drafting response letters to general commercial correspondence, redirecting correspondence to relevant departments or sales sections where appropriate.• Handling various administrative sales-related tasks such as the preparation of sales calls, set-up and handling of customer contracts, customer telephone support, etc.• Focusing support for TMCs and Key Agency Accounts that underpin the Emirates Global and local Commercial Agreements. • Assisting Key Account Manager and Corporate Sales with updating and monitoring corporate agreements.

System Support

• Jan 2016 - Dec 2019

- First line of technical support for our in house booking system Navigator

Assistant Product Manager

• Sep 2012 - Jan 2016

- Maintaining our supplier database- Maintaining supplier fare sheet database- Translating supplier data into an excel format supported by our system- Inhouse booking program support for all sales staff- Managing staff/client complaints

Partner Marketing Manager

• Apr 2014 - Dec 2015

- Coordinating marketing efforts with national tourism boards in order to expose them to the Nordic markets- Establishing new connections with potential markets and maintaining existing ones- Setting up marketing activities in order to reach agreed upon KPIs.- Delivering structured feedback and statistics to our partners regarding their markets and our performance in them

Travel Consultant

• Jan 2006 - Sep 2012

- Sales of travel solutions to a diverse portfolio of clients - Sales training of new staff