Mirza Arifović

Guest Service Manager - Front Desk at Primestar Group
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Contact Information
us****@****om
(386) 825-5501
Location
Munich, Bavaria, Germany, DE
Languages
  • English Full professional proficiency
  • German Professional working proficiency
  • Spanish Elementary proficiency
  • Croatian Native or bilingual proficiency

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Bio

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Credentials

  • SAP ERP Grundkurs
    LinkedIn
    Apr, 2023
    - Oct, 2024

Experience

  • Primestar Group
    • Germany
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Manager - Front Desk
      • May 2023 - Present

      - Led a diverse team of 12 professionals, ensuring excellence and boosting customer satisfaction;- Conducted employee training to improve front desk staff's customer service skills;- Managed financial records, including invoices, payments, and refunds;- Implemented SOPs, optimizing operational efficiency;- Conducted performance evaluations and provided constructive feedback for team growth.

    • Guest Service Assistant - Front Desk
      • Oct 2022 - May 2023

      - Assisted customers with a friendly and professional attitude;- Demonstrated exceptional problem-solving abilities by addressing complex customer inquiries and concerns;- Responded to emails, answered calls, and managed reservations;- Maintained accurate records of financial transactions, including issuing invoices and processing payments.

  • OlaWell
    • United States
    • Biotechnology
    • 1 - 100 Employee
    • Marketing Assistant
      • Oct 2020 - Nov 2020

      - Managed and maintained social media profiles; - Developed and executed social media campaigns in collaboration with cross-functional teams; - Prepared and presented social media analytics reports to the management team. - Managed and maintained social media profiles; - Developed and executed social media campaigns in collaboration with cross-functional teams; - Prepared and presented social media analytics reports to the management team.

Education

  • University of Tuzla, Faculty of Economics
    Bachelor's degree, Economics/Management
    2017 - 2022
  • University of Valencia
    ERASMUS+ student exchange programme, International Business
    2020 - 2020

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