Miryam Al Rihawi

Business Development Manager at xMap
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Contact Information
us****@****om
(386) 825-5501
Location
EG
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • German Elementary proficiency

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Bio

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5.0

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Hassan Allam Hassan

Meream is one of the best team members i've ever had, she's a very dedicated person, a very goal oriented person as well and very passionate

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Credentials

  • Operational Excellence Foundations
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Six Sigma Foundations
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Fundamentals Of Digital Marketing
    Google Digital Garage
    Apr, 2020
    - Oct, 2024
  • Master of Business Administration Degree (MBA)
    Haroun Education Ventures MBA Degree Program
    Apr, 2020
    - Oct, 2024
  • TOPS Certified For Supervision
    Teleperformance Egypt
    Aug, 2017
    - Oct, 2024

Experience

  • xMap
    • Egypt
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Development Manager
      • Jan 2023 - Present
  • Pencil Designs
    • Egypt
    • Design
    • 1 - 100 Employee
    • Sales & Marketing Manager
      • Apr 2021 - Sep 2022

    • Business Development Representative
      • Aug 2018 - Mar 2021

  • Teleperformance Egypt
    • Operation Supervisor
      • Aug 2017 - Jul 2018

      Freedom Canada Account- Identifying operational issues and suggesting possible improvements- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary- Preparing reports and analyzing data to assist management as they determine call center goals & prepare monthly/annual results and performance reports- Anticipate escalation and take over calls when needed- Devise ways to optimize procedures and keep staff motivated

    • Customer Service Specialist
      • Aug 2015 - Jul 2017

      Freedom Canada Account - Helping customers tackle any challenge & fixing issues quickly and efficiently.- Maintaining customer accounts by recording account information.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Following up with clients to ensure the problem is resolved.- Managing multiple cases at one time and Testing and evaluating new technology.

Education

  • Cairo University
    Bachelor of Digitalization and Electronic Archiving, Digital Document Management
    2017 - 2021

Community

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