Experience

Al Himayah Insurance Brokerage L.L.C

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Account Executive

  • May 2021 - Present

  • Manages the existing policies of the client in terms of service, renewal, claims and daily support and reports.Schedules examinations by coordinating appointments. • Manages all additions, deletions, cancelations and claims in coordination with insurance Companies or TPAs. • Gives feedback to placement team at the time of renewal of policy’s feedback to ensure placement is in line with service requirements of client. • Attends trainings. • Drive together with the team new business opportunities. • Renews all portfolio assigned. • Cross sells the portfolio and achieves cross selling target in coordination with Sales. • Ensure that all clients’ requests are managed by the Team within TAT. • Visits the clients assigned to her/him periodically. • Shares with the client’s minutes of meeting after each visit. • Shares monthly reports on policies with the clients on the policies. • Manages clients’ complaints and ensures they get resolved with the insurance company or the TPA. • Arrange with clients for payments, receipts, and all needed reports. • Process requests that come from clients by contacting the insurer and ensure that all requests are finalized within the agreed upon service standards. • Follows AML guidelines and ensures all transactions follow the same. • Follows Central Bank’s guidelines, DHA and DOH’s guidelines. • Ensure KYC (know your customer) is filed in the records for all cases. • The ability to check and audit that no misconduct of fraud/ potential fraud within the team. Show less



SAEED HEALTH CARE BUSINESS TRANSFORMATION

• Dubai, United Arab Emirates

• Business Development Manager

  • Oct 2020 - May 2021

  • Developing growth strategies and plans • Managing and retaining relationships with existing clients • Increasing client base • Having an in-depth knowledge of business products and value proposition • Writing business proposals • Negotiating with stakeholders • Identifying and mapping business strengths and customer needs • Researching business opportunities and viable income streams • Following industry trends locally and internationally • Drafting and reviewing contracts • Reporting on successes and areas needing improvements • Arrange, compiles and report safety and quality data to staff. • Lead team to search new quality trends, establish work priorities and recommend solutions to improve activities. • Identify major problems in quality system process. • Develop and present new and cost-effective solutions to management Show less



Mawi Day Surgical Center

• Medical Practices
• 1 - 100 Employee

• Clinic Coordinator

  • Nov 2015 - Sep 2020

  • Coordinate daily customer service operations (e.g. sales processes, orders and payments). • Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals. • Design and implement business strategies to help the clinic meet organizational goals as Marketing Assets and Professional Development. • Supervise the cleaning and sanitation of the clinical environment to prevent contamination of infections especially for COVID 19 regulations as per the Ministry of Health-UAE. • Communicate with clients and evaluate their needs. • Handle complaints from customers. • Create reports, analyze and interpret retail data, like revenues, expenses and competition. • Provide patients’ health records and fill in accurate details needed for insurance purposes. • Oversee and train new and existing staff on Software and Programs to sync patients’ information properly. • Make sure all employees adhere to company’s policies and guidelines. • Act as our store’s representative and set an example for our staff. • Coach and support new and existing Sales Associates. • Providing leadership and direction to all employees. • Resolving customer issues to their overall satisfaction and make sure to follow up with ease case. • Assisting customers whenever necessary. • Completing tasks assigned by the general manager accurately and efficiently. • Organizing employee schedule. Show less