Experience

Playtika

• Israel
• Computer Games
• 700 & Above Employee

• • Jan 2022 - Present

  Responsibilities:•Manage a portfolio of 700+ top-tier clients, as a group as well as one-on-one communication. •Strategically plan, collaborate with internal cross-functional departments and assess individual CRM reports for improving the department's day-to-day workflow.•Focus on retention and keeping the clients engaged. Create new campaigns and grant rewards for their loyalty.•Work on different projects along with my colleagues, such as New Approach & Innovation in order to improve the revenue, engagement and our workflow efficiency.•Main point of contact when the client encounters matters of any kind. I take direct contact with the adequate team in order to give the client a quick and proper resolution. Show less

• • Jan 2020 - Dec 2021

  Responsibilities:•Supervise the shift on a weekly basis.•Respond to clients' queries in a timely and accurate way, via e-mail.•Analyze and report malfunctions.•Update our internal databases with information about technical issues & effective communication.



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Nov 2018 - May 2019