Experience

PT Sentra Aktiva Indonesia

• Indonesia
• Holding Companies
• 1 - 100 Employee

• Division Creative Manager

  • Feb 2021 - Present

  - Lead the creative process, from concept to completion - Evaluate work, solve problems, and provide direction to the creative team - Translating marketing objectives into a clear creative strategy - Ensuring visual communication standards in projects that are made to be met - Planning activities and making creative concepts of activities to be held by the company - Ensuring that creative functions operate efficiently profitably - Oversee the division's daily workflow, assign project workloads, and monitor deadlines - Check creative team performance reports and Social Media Reports - Ensure that the high quality of creative and enforced production Show less



Terastar Entertainment

• Surabaya, Jawa Timur, Indonesia

• Event Project Manager

  • May 2018 - Jan 2020

  ✔ Brainstorming and implementing event plans and concepts. ✔ Handling budgeting and invoicing. ✔ Liaising and negotiating with vendors. ✔ Negotiating sponsorship deals. ✔ Handling logistics. ✔ Updating senior management. ✔ Managing branding and communication. ✔ Developing event feedback surveys. ✔ Obtaining permits. ✔ Handling post-event reports. ✔ Brainstorming and implementing event plans and concepts. ✔ Handling budgeting and invoicing. ✔ Liaising and negotiating with vendors. ✔ Negotiating sponsorship deals. ✔ Handling logistics. ✔ Updating senior management. ✔ Managing branding and communication. ✔ Developing event feedback surveys. ✔ Obtaining permits. ✔ Handling post-event reports.



PPPK PETRA

• Surabaya, Jawa Timur, Indonesia

• Administrative Officer

  • May 2014 - Jun 2018

  ✔ Arranged meetings, appointments and travel of Board of Directors ✔ Maintained schedule and event calendar. ✔ Manage meeting notes, correspondence and other documents. ✔ Manage corporate or training events including budgets, schedules and invites. ✔ Collaborate with sales and promotion division for corporate events, invitations, etc ✔ Cooperate with the finance department in reporting and auditing. ✔ Screen phone calls and direct callers to the right party. ✔ Make an attendance report for the research and development team ✔ Handle the needs of student exchange or teachers who are interning from abroad Show less



Bank Mega

• Indonesia
• Banking
• 700 & Above Employee

• Head Of Customer Service

  • 2011 - 2014

  - Ensure and maintain customer service standards at the branch running well and correctly - Monitor and coordinate the implementation of customer service tasks, as well as communication to related departments related to customer problems - Prepare and make reports on problems related to customer complaints - Replace the team if someone is unable to enter - Help the team solve difficult or very complex problems when the customer is angry. - Provide team performance appraisal - Ensure and maintain customer service standards at the branch running well and correctly - Monitor and coordinate the implementation of customer service tasks, as well as communication to related departments related to customer problems - Prepare and make reports on problems related to customer complaints - Replace the team if someone is unable to enter - Help the team solve difficult or very complex problems when the customer is angry. - Provide team performance appraisal



PT. BANK NEGARA INDONESIA (Persero) Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Assistant Sales Manager

  • 2010 - 2011

  - Create a promo program with several restaurant vendors - Make a promo program work agreement proposal - Administering promo program results - Replace CS with a credit card if CS is unable to attend - Create a billing invoice from the recapitulation of the sales transaction slip - Offering additional credit cards to customers who already have a previous credit card by phone - Create a promo program with several restaurant vendors - Make a promo program work agreement proposal - Administering promo program results - Replace CS with a credit card if CS is unable to attend - Create a billing invoice from the recapitulation of the sales transaction slip - Offering additional credit cards to customers who already have a previous credit card by phone



PT Bank Rakyat Indonesia (Persero) Tbk

• Indonesia
• Banking
• 700 & Above Employee

• Customer Service

  • Dec 2007 - Jan 2010

  - Provide as clear information as possible regarding various products and services that customers or prospective customers want to know and are interested in. - Provide services to customers related to opening savings accounts, checking accounts, opening deposits, other customer requests. - Provide information related to balances and account or loan mutations for customers who need it by telephone or coming directly to the office - Receive, serve and resolve problems submitted by customers in connection with customer dissatisfaction with the services provided by BRI - Administering the Bank Indonesia blacklist and customer rehabilitation list as well as customer files. - Administering customer data forms - Administer receipts of requests and returns of checkbooks and bilyet giro as well as power of attorney. - Administering check books, bilyet giro, and savings books. - Providing special services to core customers such as delivering or picking up money that will be deposited or withdrawn by the customer, of course there is a power of attorney from the customer These powers include: - Witness customers filling out and signing forms, applications, agreements - Reject an account opening application if it does not meet the requirements or procedures that have been set - Verify signature - Rejecting requests for bilyet giro books and checks if they do not meet - Closing accounts either at the customer's request or for other reasons based on internal procedures. Show less