Senior Recreational Leader

• Apr 2019 - Present

• Scheduling 5+ staff members on a weekly basis as well as constructing a daily checklist per shift assignments. • Develop programs and activities for over 50+ children, teenagers, and adults daily to increase foot traffic and improve customer interactions. • Supervising, directing, and training new employees, youth workers, and volunteers for daily operations and specials events. • Systemizing inventory to keep accountability for all equipment by conducting monthly audits which resulted in an 80% reduction in missing items. • Interacting with an average of 50 community members daily to develop relationships and properly assess. • Collaborating with heads of departments to assure over 100+ public and private events were executed correctly. • Optimizing customer experience by ensuring that the recreation center is always clean and safe. Show less

Barista

• Oct 2021 - May 2022

• Excelled in high-volume setting by keeping pace with demands and consistently meeting targets. • Maintained composure while managing a line of 50+ people during the morning rush. • Efficiently resolved customer conflict by calmly diffusing the situation and providing a resolution that satisfied both parties. • Fostered strong relationships with regular customers by delivering personalized service, recommending various options, and engaged in friendly conversations to promote weekly specials and new products. • Utilized prioritization skills to organize workload to ensure maximum efficacy to present 100+ daily customers with prompt service, quality beverages and products, and maintain a clean and comfortable store environment. • Traveled and adapted to 5+ other cafe locations when supporting teams. • Analyzed weekly shipments to ensure all items were received, organized, and communicated to management of missing inventory. Show less

Event Assistant

• Jun 2016 - Jun 2020

• Facilitated various types of events from baby showers, quinceaneras, and weddings, etc. for between 50-500+ people. • Researched and negotiated to multiple third-party vendors such as DJ, catering, and pastries, bartender, etc. per client request. • Managed 5+ vendors simultaneously to negotiate contracts, stay within budget, and maintain quality standards. • Facilitated various types of events from baby showers, quinceaneras, and weddings, etc. for between 50-500+ people. • Researched and negotiated to multiple third-party vendors such as DJ, catering, and pastries, bartender, etc. per client request. • Managed 5+ vendors simultaneously to negotiate contracts, stay within budget, and maintain quality standards.

Event Planning Intern

• Jun 2014 - Jan 2015